Patient AR Follow-Up Representative

Panorama Eyecare; Fort Collins (CO); Remote; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO accruals 3 weeks

Medical and dental insurance

Optical allowance

Routine eye care

Short-term disability

Long-term disability

Educational allowance

Paid holiday program

401K with company match

Job summary

Panorama Eyecare is seeking a Patient AR Follow-Up Representative to manage accounts receivable, follow up on outstanding balances, and coordinate payment arrangements.

You will contact patients, explain charges and insurance payments, verify demographics, and post payments, while collaborating with internal teams to resolve discrepancies.

This full-time remote role supports a patient-centered approach and requires 1–2 years in AR/billing and HIPAA familiarity.

Qualifications

• High school diploma or GED required; Associate’s degree preferred.
• 1–2 years of accounts receivable, billing, or healthcare administration experience.
• Knowledge of insurance billing and payment processes.
• Familiarity with HIPAA regulations and patient privacy standards.
• Certification in medical billing or coding (e.g., CPC, CCA) is a plus.

Responsibilities

• Contact patients by phone, email, or mail to discuss balances and arrange payment plans.
• Provide explanations of charges, insurance payments, and patient financial responsibilities.
• Verify patient account details including insurance and demographics for accuracy.
• Address billing inquiries and payment discrepancies.
• Research and resolve billing discrepancies with internal teams.
• Collect payments and post transactions to patient accounts.
• Offer and set up payment plans per policy.
• Monitor missed payments and follow up as needed.
• Document all patient interactions and updates in the system.
• Generate AR reports and identify trends for improvements.
• Identify trends in patient account issues and recommend process improvements.

Skills

Patient Account Management

Communication Excellence

Problem-Solving

Organizational Skills

Technical Proficiency

Education

High school diploma or GED

Associate’s degree in Healthcare Administration or related field

Tools

EHR systems

Billing software

Job description

Who We Are

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!

The Position

The Patient AR Follow-Up Representative is responsible for managing patient accounts receivable, following up on outstanding balances, and ensuring timely payments. This role requires strong communication skills, attention to detail, and the ability to work with patients to resolve billing inquiries professionally and efficiently.

Responsibilities

• Contact patients via phone, email, or mail to discuss outstanding balances and arrange payment plans.
• Provide clear and accurate explanations of charges, insurance payments, and patient financial responsibilities.
• Verify patient account details, including insurance information and demographics, to ensure accuracy.
• Address patient inquiries regarding billing statements, insurance claims, and payment discrepancies.
• Research and resolve billing discrepancies in coordination with internal teams.
• Collect payments and post transactions accurately to patient accounts.
• Offer and set up payment plans in accordance with organizational policies.
• Monitor and follow up on missed payment arrangements to ensure compliance.
• Document all patient interactions, payment arrangements, and account updates in the system.
• Generate reports on accounts receivable metrics, such as collections and outstanding balances.
• Identify trends in patient account issues and recommend process improvements.

Performance/Skills Requirements

• Patient Account Management: Ability to handle patient billing inquiries with professionalism and clarity.
• Communication Excellence: Strong verbal and written communication skills for patient interactions.
• Problem-Solving: Ability to identify and resolve billing discrepancies efficiently.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Technical Proficiency: Experience with EHR systems and billing software.

Education / Certifications / Experience

• High school diploma or GED required; Associate’s degree in Healthcare Administration, Business, or related field preferred.
• Minimum of 1-2 years of experience in accounts receivable, billing, or healthcare administration.
• Knowledge of insurance billing and payment processes.
• Familiarity with HIPAA regulations and patient privacy standards.
• Certification in medical billing or coding (e.g., CPC, CCA) is a plus.

Additional Job Details

• This is a Full-Time remote position approved for candidates who reside in one of the following states CO, FL, KS, MA, MI, MO, NM, OR, PA, SC, VA, WY, TX, or NC.
• Compensation for this role will be $20.56 - $23.79 based on experience and qualifications.

The Perks

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company-Paid Optical Allowance
• Company-Paid Routine Eye Care
• Short-Term and Long-Term Disability Insurances
• Educational Allowance
• Paid Holiday Program
• 401K with Company Match

Join Our Team!

Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care but also shape the future of our practices. Together, we are transforming the eyecare landscape. Our job postings are open for 30 days or until a qualified candidate is hired.

Eeoc

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.