Remote Patient Accounts Specialist II - Billing

MedStar Health; Maryland; Remote; USD 29,000 - 51,000; Full time

Job summary

MedStar Health seeks an experienced Patient Accounts Specialist (Level II) to join our Physicians' Billing team and work remote from home. A minimum four years in hospital/physician patient accounts and collections is required.

Under supervision, you will follow up on accounts, coordinate with third‑party payers, and pursue timely reimbursements. You’ll review charges, verify coverage, communicate updates to management, and assist in developing collection strategies to reduce receivables.

Qualifications

• Effective negotiating skills to resolve complex billing and collection situations.
• Proactive problem solving skills.
• Ability to interpret data and discern trends to determine action.
• Ability to work as part of a team and coordinate work.

Responsibilities

• Improve workflows using continuous improvement tools to boost performance.
• Create or implement in‑service training materials for team development.
• Plan and coordinate daily work activities for billing staff.
• Maximize cash receipts by optimizing processes.
• Bill patient accounts and verify charges and coverage.
• Contact insurance carriers to verify receipt of billing and collect information for processing claims.
• Communicate with staff across the organization about progress and issues.
• Participate in meetings with internal/external customers to resolve payment issues.
• Develop relationships with payer representatives to secure timely payments.
• Enter billing information into the billing system and forward bills to payers.
• Interpret data to set work priorities across multiple tasks.
• Investigate and resolve insurance claim rejections.
• Meet ETM Production quota at 90% of target.
• Provide progress updates and recommend improvements.
• Recommend timely invoice adjustments.
• Review workload and allocate resources to meet goals.

Skills

Negotiation skills

Problem solving

Data interpretation

Teamwork

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Job description

MedStar Health seeks an experienced Patient Accounts Specialist (Level II) to join our Physicians' Billing team and work remote from home. A minimum four years in hospital/physician patient accounts and collections is required.

Under supervision, you will follow up on accounts, coordinate with third‑party payers, and pursue timely reimbursements. You’ll review charges, verify coverage, communicate updates to management, and assist in developing collection strategies to reduce receivables.