Patient Services Specialist I #Full Time #Remote

61st Street Service Corporation; New York (NY); Remote; USD 33,000 - 42,000; Full time

Job summary

The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors. This remote, full-time Patient Services Specialist I role supports scheduling of diagnostic services, physician referrals, and general information requests, delivering an exceptional patient experience with service, trust, and empathy.

Responsibilities include scheduling, insurance verification, data entry in EPIC, and back-office support.

Qualifications

• Minimum of 1 year of relevant experience including proficiency in medical terminology.
• Excellent customer service and problem assessment skills.
• Bilingual (English/Spanish) a plus.

Responsibilities

• Schedule appointment requests.
• Communicate insurance participation, financial responsibility and time of service policy.
• Obtain patients’ insurance/demographic information and register in EPIC.
• Perform real-time insurance verification and interpret responses; escalate cases for resolution as appropriate.
• Participate in team discussions about complex patient scheduling needs.
• Address outstanding Epic work queue accounts.
• Schedule Epic referrals.
• General faxing, filing, and mail sorting.
• Provide support and back-up coverage as needed.

Skills

Customer service

Problem assessment

Communication

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Tools

EPIC

Microsoft Office

Excel

Job description

Career Opportunities with 61st Street Service Corp

Current job opportunities are posted here as they become available.

Patient Services Specialist I #Full Time #Remote

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Call Center Career Ladder!

Job Summary:

The Patient Services Specialist I is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referrals/appointments, and general department information. The Patient Services Specialists are experienced professionals that deliver an exceptional patient experience through Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication .

Job Responsibilities:

• Schedule appointment requests.
• Communicate insurance participation, financial responsibility and time of service policy.
• Obtain patients’ insurance/demographic information and register in EPIC.
• Perform real-time insurance verification and interprets responses. Escalates cases for resolution as appropriate.
• Participate in team discussions about complex patient scheduling needs.
• Address outstanding Epic work queue accounts.
• Schedule Epic referral.
• General faxing, filing, and mail sorting.
• Provide support and back-up coverage as needed.
• Performs other related duties as assigned.

Job Requirements:

• High School Diploma or the equivalent required.
• Minimum of 1 year of relevant experience including proficiency in medical terminology.
• Excellent customer service and problem assessment skills.
• Strong proficiency in Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Prior high volume customer service experience in a call center environment is preferred.
• Bilingual (English/Spanish) a plus.

Hourly Rate Ranges: $24.30 - $30.51

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61 st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.