Remote Patient Access Specialist

Mass General Brigham Incorporated; Somerville (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

Mass General Brigham Incorporated in Massachusetts seeks a Patient Access Representative to create a positive patient experience by welcoming patients, collecting demographic and insurance data, and supporting check-in and discharge processes.

You will educate patients on coverage, process payments, schedule appointments, and obtain pre-authorizations as needed, while maintaining confidentiality and accuracy in a fast-paced healthcare setting.

Qualifications

• High School Diploma or Equivalent required.
• 1–2 years of admitting, scheduling, registration, or insurance verification experience preferred.
• Knowledge of medical terminology and insurance verification procedures preferred.
• Excellent communication and interpersonal skills.
• Strong computer proficiency and familiarity with electronic systems.

Responsibilities

• Welcome and assist patients in a professional, courteous, and compassionate manner.
• Collect, verify, and accurately enter patient demographic and insurance information into electronic systems.
• Schedule appointments and confirm patient information.
• Educate patients on insurance coverage, billing policies, and organizational procedures.
• Process patient payments and provide receipts.
• Obtain and track pre-authorizations for services and procedures as required.
• Address patient questions, concerns, and requests promptly, escalating complex issues when appropriate.

Skills

Customer service

Communication

Attention to detail

Multitasking

Patient registration

Scheduling

Insurance verification

Medical terminology

Computer proficiency

Education

High School Diploma or Equivalent

Job description

Mass General Brigham Incorporated in Massachusetts seeks a Patient Access Representative to create a positive patient experience by welcoming patients, collecting demographic and insurance data, and supporting check-in and discharge processes.

You will educate patients on coverage, process payments, schedule appointments, and obtain pre-authorizations as needed, while maintaining confidentiality and accuracy in a fast-paced healthcare setting.