Remote Patient Access & Billing Specialist

Finger Lakes Community Health; United States; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance with a 90% employer

Dental, Vision, and Life insurance

401k with Safe Harbor 3% contribution

Robust PTO offerings

Education reimbursement

Job summary

Finger Lakes Community Health is seeking a Patient Service Representative to provide quality customer service, handle scheduling, check-in, and payment collection for patients. This role supports insurance verification and billing assistance while maintaining accurate records in the electronic health record system.

Ideal candidates have 1+ years in healthcare or customer service, strong communication, and a patient-focused approach in a remote US setting.

Qualifications

• High school diploma or equivalent is required.
• 1+ years in healthcare or customer service settings preferred.
• Ability to communicate clearly and professionally in a clinical environment.
• Demonstrates accuracy and thoroughness in daily tasks.
• Capable of working with insurance payments and scheduling policies.

Responsibilities

• Greet patients, verify information, and update records.
• Collect copayments and outstanding balances per policy.
• Schedule follow-ups and communicate instructions for visits.
• Assist with forms and explain office policies.
• Verify insurance eligibility and benefits.
• Document encounters in the electronic health record system.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR) system

Job description

Finger Lakes Community Health is seeking a Patient Service Representative to provide quality customer service, handle scheduling, check-in, and payment collection for patients. This role supports insurance verification and billing assistance while maintaining accurate records in the electronic health record system.

Ideal candidates have 1+ years in healthcare or customer service, strong communication, and a patient-focused approach in a remote US setting.