Hybrid Patient Service & Scheduling Specialist

Finger Lakes Community Health; New York (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

PTO

Education reimbursement

Job summary

Finger Lakes Community Health (FLCH) is seeking a Patient Service Representative to deliver quality customer service to patients and serve as a resource for scheduling, check-in, and payment collection. This role supports front-desk operations across two locations in the Finger Lakes region.

Responsibilities include greeting patients, verifying insurance, collecting copays, scheduling appointments, and assisting with forms while adhering to clinic policies.

Qualifications

• High school diploma or equivalent is required.

Responsibilities

• Greet patients warmly, verify personal and insurance information, and update records as needed.
• Collect copayments and outstanding balances, provide receipts, and ensure financial policies are followed.
• Schedule follow-up appointments and provide necessary instructions for future visits.
• Assist patients with completing necessary forms and explain office policies.
• Schedule, reschedule, and confirm patient appointments via phone, online systems, or in person.
• Coordinate provider availability and optimize scheduling to minimize wait times.
• Document no shows, cancellations, or rescheduled appointments in the electronic health record system
• Attend morning huddle meeting with patient care team to address scheduling concerns.
• Identify additional Finger Lakes Community Health services that the patient may benefit from
• Verify patient insurance eligibility and benefits.
• Assist patients with understanding billing statements and payment assistance options.
• Work with billing staff to resolve insurance discrepancies and patient inquiries.
• Reconcile daily payments and cashbox.
• Open and/or close building in accordance with Finger Lakes Community Health hours of operation.
• Clean waiting room prior to opening and throughout the day.
• Provide prompt and courteous service to patients, addressing questions and concerns.
• Handle patient complaints professionally and elevate issues as needed.
• Submit telephone encounters and actions in the electronic health record system.
• Address telephone encounters and actions in the electronic health record system in accordance with Finger Lakes Community Health policies and procedures.
• Perform other related duties as assigned by the supervisor.

Education

High school diploma or equivalent

Job description

Finger Lakes Community Health (FLCH) is seeking a Patient Service Representative to deliver quality customer service to patients and serve as a resource for scheduling, check-in, and payment collection. This role supports front-desk operations across two locations in the Finger Lakes region.

Responsibilities include greeting patients, verifying insurance, collecting copays, scheduling appointments, and assisting with forms while adhering to clinic policies.