Remote Partner Support Pro - Payroll Platform

Check Technologies, Inc.; New York (NY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote/hybrid work options

Office in NYC or SF

Annual company offsite

Job summary

Check Technologies, Inc. is seeking a Support Specialist to help keep payroll running for thousands of employers and millions of workers.

You will manage a high volume of partner requests, investigate payroll and tax questions, and collaborate with Engineering, Product, Tax, and Risk to resolve issues quickly. The role requires strong written communication, attention to detail, and the ability to translate technical concepts into clear guidance for partners of varying payroll expertise.

Qualifications

• 2+ years in a client- or partner-facing role, supporting customers, partners, or technical products.
• 1+ years working at a payroll provider, payroll platform, HR tech company, fintech, or similar
• Experience balancing multiple priorities in a fast-paced support/operations environment
• Strong investigative instincts and curiosity to understand what happened and why
• Exceptional attention to detail and accuracy when solving complex problems
• Comfort collaborating across technical, operational, and administrative teams to solve partner problems
• Excellent written communication to explain complex concepts clearly and empathetically
• Experience using ticketing or case management systems (Zendesk preferred)
• Willingness to attend annual company offsite

Responsibilities

• Provide exceptional partner support; manage high volume of partner requests via written communication and adhere to SLAs.
• Investigate complex payroll problems by tracing root causes and driving to resolution with accuracy and ownership.
• Collaborate across Engineering, Product, Tax, Risk, and other teams to troubleshoot issues and elevate bugs.
• Surface patterns and improve documentation, workflows, and product behavior by identifying recurring questions.
• Build trusted relationships with partners by showing empathy, ownership, and clear explanations.
• Escalate thoughtfully with context to involve others and expedite solutions.
• Deliver personal service by understanding partners' platforms and business needs.

Skills

Client-facing

Investigative mindset

Attention to detail

Written communication

Cross-functional collaboration

Tools

Zendesk

Job description

Check Technologies, Inc. is seeking a Support Specialist to help keep payroll running for thousands of employers and millions of workers.

You will manage a high volume of partner requests, investigate payroll and tax questions, and collaborate with Engineering, Product, Tax, and Risk to resolve issues quickly. The role requires strong written communication, attention to detail, and the ability to translate technical concepts into clear guidance for partners of varying payroll expertise.