Remote Partner Operations Specialist (Agent Programs)

Doist; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

55places.com is hiring a Partner Agent Operations Specialist to support the Sales Management team and partner agents in a remote, execution‑focused role. You will be the main point of contact for partner agents, keep reporting and systems accurate, and help the program run smoothly day to day.

This is an Independent Contractor (1099) full‑time position (40 hours/week), fully remote in the United States, reporting to the Senior Sales Manager.

Qualifications

• Experience with Salesforce or comparable CRM, including building and interpreting reports.
• Experience with HubSpot or a similar marketing/communications platform.
• Strong written communication skills — comfortable corresponding directly with clients and partners over email.
• Proven ability to work independently in a fully remote role with minimal oversight.
• Highly organized and detail-oriented, with a track record of owning processes end‑to‑end.
• Good judgment for triaging issues: knowing what to resolve directly versus when to escalate.
• Comfortable learning and using AI tools (we use Claude as part of our daily workflow).

Responsibilities

• Monitor a shared team inbox and internal support ticket queue, responding to routine questions and routing complex items.
• Serve as first point of contact for partner agents on day‑to‑day questions, escalating concerns to leadership as needed.
• Review and approve or deny reviews submitted through our platform.
• Coordinate scheduling and administrative support for webinars, trainings, and events.
• Prepare reports and outreach related to agent performance trends.
• Support administrative processes around agent status changes and market assignments.
• Maintain working knowledge of Salesforce (or comparable CRM) to pull and distribute reports.
• Conduct regular reviews of sales and closing data to catch errors and follow‑ups.
• Partner with accounting on payment follow‑up and monthly data entry.
• Complete monthly data‑quality audits across tracking systems.
• Monitor agent training completion and flag gaps for follow‑ups.
• Use HubSpot to support agent communications, campaigns, and outreach.
• Monitor and update partner agent resources and support channels.
• Provide general day‑to‑day administrative support to the sales team.

Skills

Salesforce

HubSpot

Written communication

Independent remote work

Organization & detail orientation

Issue triage

AI tools (Claude)

Tools

Salesforce

HubSpot

Job description

55places.com is hiring a Partner Agent Operations Specialist to support the Sales Management team and partner agents in a remote, execution‑focused role. You will be the main point of contact for partner agents, keep reporting and systems accurate, and help the program run smoothly day to day.

This is an Independent Contractor (1099) full‑time position (40 hours/week), fully remote in the United States, reporting to the Senior Sales Manager.