Remote Part-Time Customer Experience Champion

Toll Brothers; Philadelphia (Philadelphia County); Remote; USD 25,000 - 39,000; Part time

Benefits offered by this job

Medical and dental benefits

401(k) with company match

Mortgage/home discounts

Job summary

Toll Brothers is hiring a Part-Time Customer Experience Coordinator to support the Customer Experience Team in a fully remote role. You will conduct daily customer surveys, document results, categorize feedback, and escalate issues to leadership.

Proficiency with Salesforce CRM and strong communication skills are required to ensure customers are heard. Flexible hours, equity in customer satisfaction, and opportunities to contribute ideas for improving surveys and experiences are offered as part

Qualifications

• Empathetic listener
• Able to resolve conflicts and de-escalate situations
• Responsive and detail oriented
• Verbal and written communication skills
• Attention to detail and organizational skills

Responsibilities

• Conduct daily phone surveys with customers as part of the customer survey program
• Document phone survey results clearly and accurately; ensure surveys are placed into correct categories
• Follow up on outstanding surveys with both external and internal parties
• Ensure that customer issues are properly escalated to Customer Experience (National), and Division managers
• Conduct ad-hoc phone surveys with customers to evaluate specific customer experience questions, programs, or initiatives
• Maintain an impartial perspective to ensure that customers feel heard and that Toll Brothers team members receive accurate feedback
• Provide ideas to improve customer experience, customer surveys, and Toll Brothers
• Check customer survey email box regularly during the day and respond to customer emails in a timely way

Tools

Salesforce CRM

Job description

Toll Brothers is hiring a Part-Time Customer Experience Coordinator to support the Customer Experience Team in a fully remote role. You will conduct daily customer surveys, document results, categorize feedback, and escalate issues to leadership.

Proficiency with Salesforce CRM and strong communication skills are required to ensure customers are heard. Flexible hours, equity in customer satisfaction, and opportunities to contribute ideas for improving surveys and experiences are offered as part