Remote Customer Experience Coordinator (Part-Time)

Toll Brothers; Philadelphia (Philadelphia County); Remote; USD 25,000 - 36,000; Part time

Benefits offered by this job

Medical and dental benefits

401(k) with company match

Discounts on mortgages, homes, and etc

Employee discounts on appliances

Job summary

Toll Brothers, America’s Luxury Home Builder, seeks a Part-Time Customer Experience Coordinator to support the Customer Experience Team. This position is 100% remote.

The role involves daily customer surveys, documenting results, following up, and escalating issues to the National Customer Experience team and Division managers. Flexible hours and a robust benefits package accompany the opportunity.

Qualifications

• Empathetic listener with strong communication skills.
• Ability to de-escalate conflicts and resolve issues calmly.
• Detail-oriented with accurate documentation and follow-up.

Responsibilities

• Conduct daily phone surveys with customers as part of the survey program.
• Document survey results clearly and place surveys in correct categories.
• Follow up on outstanding surveys with external and internal parties.
• Escalate customer issues to National Customer Experience and Division managers.
• Perform ad-hoc surveys to evaluate specific questions or initiatives.
• Monitor the customer survey inbox and respond to emails promptly.

Skills

Empathetic listener

Conflict resolution

Attention to detail

Verbal & written communication

Tools

Salesforce CRM

Job description

Toll Brothers, America’s Luxury Home Builder, seeks a Part-Time Customer Experience Coordinator to support the Customer Experience Team. This position is 100% remote.

The role involves daily customer surveys, documenting results, following up, and escalating issues to the National Customer Experience team and Division managers. Flexible hours and a robust benefits package accompany the opportunity.