Remote Paralegal I — Legal Intake & Compliance

Sinch; Chicago (IL); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401(k) with employer match

Paid time off

Parental leave

Employee assistance program

Remote-friendly

Job summary

Sinch is seeking a detail-oriented Paralegal I to join our Legal team. You will assist with reviewing, validating, and responding to legal demands from federal, state, and local agencies, while handling consumer complaints with confidentiality.

This role offers primarily remote work, with occasional collaboration at our hub locations near Chicago, IL, and other cities. The successful candidate will balance attention to detail with clear communication and ability to manage multiple priorities.

Qualifications

• 1-2 years of experience in administrative, legal support, or paralegal-related role in a law firm, government agency, or corporate legal department.
• Formal legal training, paralegal certificate, or legal studies coursework preferred but not required.
• Basic proficiency with Microsoft Outlook, Word, and Excel.
• Understanding of legal terminology and legal document review processes.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to analyze information, identify deficiencies, and follow established procedures.
• Ability to handle sensitive and confidential information with discretion.
• Strong customer service mindset and the ability to communicate calmly and professionally during difficult interactions.
• Ability to work independently and manage multiple priorities in a deadline-driven environment.

Responsibilities

• Review, validate, and process legal demands from federal, state, and local law enforcement agencies.
• Identify deficiencies in legal requests and communicate appropriate response requirements.
• Process and respond to subpoenas, court orders, search warrants, and other legal demand documents.
• Investigate and respond to third-party consumer complaints in accordance with company policies and applicable legal requirements.
• Evaluate and process exigent circumstance and emergency disclosure requests.
• Maintain accurate documentation and records of legal requests, responses, and related correspondence.
• Communicate professionally with law enforcement personnel, legal representatives, consumers, and internal stakeholders.
• Ensure strict adherence to confidentiality, privacy, and data protection requirements.
• Monitor assigned case queues and manage deadlines to ensure timely responses.
• Support departmental process improvements and other legal operations initiatives as needed.

Skills

Attention to detail

Organizational skills

Written communication

Verbal communication

Legal terminology

Confidentiality

Multitasking

Education

Paralegal certificate

Legal studies coursework

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Sinch is seeking a detail-oriented Paralegal I to join our Legal team. You will assist with reviewing, validating, and responding to legal demands from federal, state, and local agencies, while handling consumer complaints with confidentiality.

This role offers primarily remote work, with occasional collaboration at our hub locations near Chicago, IL, and other cities. The successful candidate will balance attention to detail with clear communication and ability to manage multiple priorities.