Remote Palliative Care Operations Medical Assistant

Hospice Austin; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Hospice Austin in Austin, TX seeks a Palliative and Hospice Operations Medical Assistant to provide clinical, administrative, and operational support for the palliative care and hospice program. This role is office-based with remote support to the interdisciplinary team, serving patients across homes, SNFs, assisted living, and outpatient settings via phone.

No in-person visits are required. The position requires CMA credentials and BLS certification, with weekend availability rotated as needed.

Qualifications

• Certified Medical Assistant credential required.
• AHA BLS for Healthcare Providers certification.
• Strong administrative and clerical skills.
• Experience in palliative/hospice care preferred.

Responsibilities

• Prepare patients for visits and document medical information.
• Enter data into EMR; assist with reports and follow-up tasks.
• Schedule palliative evaluations/admissions and coordinate care with nurses.
• Perform clerical duties including intake processing, scheduling, records management.
• Provide updates to MDs and referral sources.
• Educate families about palliative or hospice services and benefits.
• Assist with transferring patients and uploading medical records.
• Add admission nurses to calendars and confirm appointments.
• Coordinate provider schedules and patient appointments in EMR.
• Respond to family emails requesting information or admissions.
• Email brochures and caregiver lists; verify insurance benefits.
• Contact specialty providers for updates and notes.
• Coordinate with pharmacies to check stock if needed.
• Assist with intake paperwork and sending referrals under RN supervision.
• Clarify team visit structure and expectations for Palliative and Hospice care.
• Maintain privacy, confidentiality and HIPAA compliance in all interactions.
• Perform additional duties and special projects as needed.
• Weekend rotation or availability may be required.

Skills

Certified Medical Assistant

BLS Certification

EMR Data Entry

Microsoft Office

Tools

EMR systems

Microsoft Office

Job description

Hospice Austin in Austin, TX seeks a Palliative and Hospice Operations Medical Assistant to provide clinical, administrative, and operational support for the palliative care and hospice program. This role is office-based with remote support to the interdisciplinary team, serving patients across homes, SNFs, assisted living, and outpatient settings via phone.

No in-person visits are required. The position requires CMA credentials and BLS certification, with weekend availability rotated as needed.