Palliative & Hospice Operations Medical Assistant (51493)

Hospice Austin; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Hospice Austin in Austin, TX seeks a Palliative and Hospice Operations Medical Assistant to provide clinical, administrative, and operational support for the palliative care and hospice program. This role is office-based with remote support to the interdisciplinary team, serving patients across homes, SNFs, assisted living, and outpatient settings via phone.

No in-person visits are required. The position requires CMA credentials and BLS certification, with weekend availability rotated as needed.

Qualifications

• Certified Medical Assistant credential required.
• AHA BLS for Healthcare Providers certification.
• Strong administrative and clerical skills.
• Experience in palliative/hospice care preferred.

Responsibilities

• Prepare patients for visits and document medical information.
• Enter data into EMR; assist with reports and follow-up tasks.
• Schedule palliative evaluations/admissions and coordinate care with nurses.
• Perform clerical duties including intake processing, scheduling, records management.
• Provide updates to MDs and referral sources.
• Educate families about palliative or hospice services and benefits.
• Assist with transferring patients and uploading medical records.
• Add admission nurses to calendars and confirm appointments.
• Coordinate provider schedules and patient appointments in EMR.
• Respond to family emails requesting information or admissions.
• Email brochures and caregiver lists; verify insurance benefits.
• Contact specialty providers for updates and notes.
• Coordinate with pharmacies to check stock if needed.
• Assist with intake paperwork and sending referrals under RN supervision.
• Clarify team visit structure and expectations for Palliative and Hospice care.
• Maintain privacy, confidentiality and HIPAA compliance in all interactions.
• Perform additional duties and special projects as needed.
• Weekend rotation or availability may be required.

Skills

Certified Medical Assistant

BLS Certification

EMR Data Entry

Microsoft Office

Tools

EMR systems

Microsoft Office

Job description

Job Details

Job Location: Spicewood Location - Austin, TX 78759, Position Type: 40 HRS - 1 FTE, Job Shift: M-F 8A-5P, Job Category: Health Care, JOB TITLE: Palliative and Hospice Operations Medical Assistant

Position Summary

Provides both clinical, administrative, and operational support to the Palliative Care and Hospice Program to ensure efficient daily operations and high-quality, patient-centered service. This is an office-based role that provides remote support to the interdisciplinary palliative care team, helping deliver compassionate care to patients with serious illness across multiple settings, including private homes, skilled nursing facilities, assisted living communities, and outpatient environments. All patient and family interactions are conducted by phone; no in-person or clinic visits are part of this position.

Duties and Responsibilities

• Responsibilities include clinical support such as preparing patients for visits, documenting medical information, reconciling medications, assisting with care coordination, and facilitating provider orders, referrals, and follow-up needs


• Inputs data, POC, demographics, etc. into EMR. Verifies completion of required visit documentation and assists with creating reports, correspondence, and other materials using Microsoft Office applications. Assisting with running reports from the EMR.


• Schedules Palliative evaluations/admissions. Collaborates with Palliative and Hospice registered nurses.


• Provides administrative support through clerical duties, receptionist responsibilities, intake and referral processing, appointment scheduling, records management, billing and collections assistance, and project-based assignments. Obtain ROI for medical records request.


• Provide updates to MD’s and referral sources.


• Educate families about Palliative or Hospice services and benefits.


• Assist with transfers to Christopher House.


• Upload medical records to patient charts.


• Add admission nurses schedule to admission calendar and confirm admission appointments if needed.


• Coordinates provider schedules and patient appointments using scheduling tools and EMR systems, while maintaining accurate patient data and preparing finalized schedules.


• Respond to email requests from family members requesting information or admission.


• Email brochures, caregiver lists and facilities lists, verify insurance benefits, and daily referral follow ups


• Reaching out to specialty providers providing updates and clinical notes.


• If necessary, reaching out to pharmacies to check stock items.


• Helping patient’s complete intake paperwork, obtaining outside records, and assisting with sending out referrals under supervision of RN.


• Including guidance on team organization; clearly defining the structure and expectations of patient visits for both Palliative and Hospice care.


• Serves as a professional and compassionate point of contact through phone, electronic, and in-person interactions while maintaining strict adherence to privacy, confidentiality, HIPAA regulations, and organizational standards.


• Performs additional duties and special projects assigned to support the success of the palliative care and Hospice team.


• Will need to rotate weekends or have weekend availability as part of the schedule.

Qualifications

• Certified Medical Assistant or Certified Registered Medical Assistant or National Certified Medical Assistant or Nationally Registered Certified Medical Assistant Specialist


• AHA Basic Health Care Life Support HCP Certification.

Preferred

• Experience in Palliative/Hospice/home health.


• Demonstrates competencies for populations served.


• Medical terminology knowledge.


• Knowledge of Medicare/Medicaid benefits helpful


• Ability to multitask and manage high call/referral volume


• One-year Medical Assistance experience.