Remote Overpayment Analyst - Refunds & Credit Balances

HCA Healthcare, Inc.; Nashville (TN); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

401(k) Plan with 100% match on 3% to 9

Education support

Job summary

Parallon, part of HCA Healthcare, is seeking an Overpayment Analyst to research and resolve overpayment discrepancies, credit balances, returned refund checks, and patient concerns. You will join a team that supports each other as a phenomenal addition to the unit.

The role involves coding discrepancies, initiating refunds, monitoring take-backs, and reviewing balances, with focus on accurate account records and responsive customer service.

Qualifications

• One year of related experience required.

Responsibilities

• Perform and validate discrepancy reason coding
• Initiate refunds of identified overpayments and resolve open discrepancies
• Monitor take-backs and initiate refunds as appropriate
• Review and resolve credit balances
• Accept phone calls and resolve patient concerns related to account balances
• Research returned refund checks and take the necessary action to resolve
• Identify problem accounts/processes/trends and investigate as appropriate
• Utilize effective documentation standards that support a strong historical record of actions taken on the account
• Ability to perform basic math to ensure accurate statement of accounts receivable

Job description

Parallon, part of HCA Healthcare, is seeking an Overpayment Analyst to research and resolve overpayment discrepancies, credit balances, returned refund checks, and patient concerns. You will join a team that supports each other as a phenomenal addition to the unit.

The role involves coding discrepancies, initiating refunds, monitoring take-backs, and reviewing balances, with focus on accurate account records and responsive customer service.