Overpayment Analyst

HCA Healthcare, Inc.; Nashville (TN); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

401(k) Plan with 100% match on 3% to 9

Education support

Job summary

Parallon, part of HCA Healthcare, is seeking an Overpayment Analyst to research and resolve overpayment discrepancies, credit balances, returned refund checks, and patient concerns. You will join a team that supports each other as a phenomenal addition to the unit.

The role involves coding discrepancies, initiating refunds, monitoring take-backs, and reviewing balances, with focus on accurate account records and responsive customer service.

Qualifications

• One year of related experience required.

Responsibilities

• Perform and validate discrepancy reason coding
• Initiate refunds of identified overpayments and resolve open discrepancies
• Monitor take-backs and initiate refunds as appropriate
• Review and resolve credit balances
• Accept phone calls and resolve patient concerns related to account balances
• Research returned refund checks and take the necessary action to resolve
• Identify problem accounts/processes/trends and investigate as appropriate
• Utilize effective documentation standards that support a strong historical record of actions taken on the account
• Ability to perform basic math to ensure accurate statement of accounts receivable

Job description

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Do you have the career opportunities as an Overpayment Analyst you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

The Overpayment Analyst is responsible for researching and resolving overpayment discrepancies, credit balances, returned hospital refund checks, and handling patient concerns as needed. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you.

What you will do in this role:

• Perform and validate discrepancy reason coding

• Initiate refunds of identified overpayments and resolve open discrepancies

• Monitor take-backs and initiate refunds as appropriate

• Review and resolve credit balances

• Accept phone calls and resolve patient concerns related to account balances

• Research returned refund checks and take the necessary action to resolve

• Identify problem accounts/processes/trends and investigate as appropriate

• Utilize effective documentation standards that support a strong historical record of actions taken on the account

• Ability to perform basic math to ensure accurate statement of accounts receivable

What qualifications you will need:

• One year of related experience required

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Parallon

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.