Remote Outside Property Claims Associate

Travelers; Lake Oswego (OR); On-site; USD 52,600 - 86,800; Full time

Benefits offered by this job

Health Insurance

Retirement Plan (401k)

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

Travelers is seeking an Associate Claim Rep, Outside Property, to begin with comprehensive training in claim handling, customer service, and policy interpretation. You will work alongside experienced claim professionals to develop skills for 1st party property claims, with a program typically lasting 9-12 months and potential progression to full handling responsibilities.

The role offers remote work with activity at residential and commercial locations, plus opportunities to learn and adapt to

Qualifications

• Bachelor’s Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management and estimating software.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrated openness to continuous learning.

Responsibilities

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Review, investigate, and document 1st party property claims under close supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). Determine and apply coverage for building damages per policy terms.
• Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
• Provide timely and professional communication to customers, claimants, and internal stakeholders.
• Maintain accurate records of claim activity in claim management systems.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
• In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required to comply with federal, state, and Travelers requirements. Generally, required Insurance License(s) must be obtained within three months of starting the role, and ongoing continuing education requirements must be maintained as mandated.
• This position requires participation in our Catastrophe Response Program, which could include deployment to assist our customers in other states.
• This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Decision making

Willingness to learn

Education

Bachelor’s Degree

High School Diploma or GED

Tools

Microsoft Office

Job description

Travelers is seeking an Associate Claim Rep, Outside Property, to begin with comprehensive training in claim handling, customer service, and policy interpretation. You will work alongside experienced claim professionals to develop skills for 1st party property claims, with a program typically lasting 9-12 months and potential progression to full handling responsibilities.

The role offers remote work with activity at residential and commercial locations, plus opportunities to learn and adapt to