Remote Outreach & Member Services Specialist

Elevance Health; Durham (NC); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Elevance Health is seeking an Outreach Specialist to serve as the primary field contact for current and prospective members in North Carolina. The role supports access to care through home visits, community collaboration, and prompt resolution of benefits inquiries.

The position requires a HS diploma and 1 year of related experience, with hybrid/virtual work arrangements and occasional in-person sessions for onboarding and training.

Qualifications

• Requires a HS diploma or equivalent and 1 year of related experience, or equivalent
• Strong communication and interpersonal skills for diverse populations

Responsibilities

• Serve as initial field contact between Elevance Health and members or potential members
• Resolve inquiries about benefits, services and policies promptly
• Promote State Sponsored Programs at community events and via home visits
• Conduct new member orientations and ensure timely resolutions
• Provide empathetic, professional service considering cultural and linguistic needs

Skills

Customer service

Communication

Multitasking

Empathy

Problem-solving

Education

High school diploma

Tools

CRM software

Community outreach platforms

Job description

Elevance Health is seeking an Outreach Specialist to serve as the primary field contact for current and prospective members in North Carolina. The role supports access to care through home visits, community collaboration, and prompt resolution of benefits inquiries.

The position requires a HS diploma and 1 year of related experience, with hybrid/virtual work arrangements and occasional in-person sessions for onboarding and training.