Remote Outbound Banking Advisor

ESL Federal Credit Union; City of Rochester (NY); Hybrid; USD 31,000 - 45,000; Full time

Job summary

ESL Federal Credit Union in Rochester, NY seeks an Outbound Telebanker to drive customer outcomes through purposeful calls and tailored financial solutions. The role emphasizes communication, relationship building, and meeting sales targets while delivering accurate processing and excellent service.

The position is hybrid, with remote eligibility up to 40% of time, Monday–Friday schedule, and a competitive hourly pay. Strong team collaboration and adaptability are essential to success.

Qualifications

• High school diploma or equivalent required.
• 3-5 years of experience in retail or financial services.
• Broad understanding of financial products and services.
• Comfortable making outbound calls for sales opportunities.
• Proficient with computers and standard software.
• Excellent verbal, written and critical thinking skills.
• Able to work independently and build relationships.
• Must complete application submission and NMLS fingerprinting.

Responsibilities

• Make outbound calls focused on helping customers achieve financial goals.
• Build rapport and understand customer needs to tailor solutions.
• Meet individual sales targets across product lines.
• Accurately process deposits and loan applications.
• Adhere to regulatory and disclosure requirements.
• Provide timely follow up and document customer feedback.

Skills

Communication skills

Customer focus

Sales aptitude

Active listening

PC proficiency

Education

High School Diploma or equivalent

Tools

MeridianLink

CRIF

Digital Insight

Auto Pilot

FiServ

Q2

FIS efunds

APPlink

Job description

ESL Federal Credit Union in Rochester, NY seeks an Outbound Telebanker to drive customer outcomes through purposeful calls and tailored financial solutions. The role emphasizes communication, relationship building, and meeting sales targets while delivering accurate processing and excellent service.

The position is hybrid, with remote eligibility up to 40% of time, Monday–Friday schedule, and a competitive hourly pay. Strong team collaboration and adaptability are essential to success.