Universal Banker

ESL Federal Credit Union; City of Rochester (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Car allowance

401(k) with match

Wellness program

Paid volunteer time

Learning & Development

Job summary

ESL Federal Credit Union in Rochester, NY is seeking Universal Bankers to deliver outstanding member service by combining Teller and Relationship Banker responsibilities. You will learn banking functions while helping members achieve their financial goals.

This role supports multiple branches with flexible scheduling and includes incentive opportunities, a car allowance, and access to ESL’s comprehensive benefits package and career development offerings.

Qualifications

• One year in sales/service in financial services, retail, or professional services.
• High School diploma or equivalent required.
• Strong communication, problem solving and decision making abilities.
• Flexibility to support branch needs.
• Proficient in building customer and peer relationships.
• Proficient in PC applications.
• Prior sales experience preferred.
• Understanding of banking products and services preferred.
• Notary preferred; if not, obtain within 12 months and register as MLO.
• Aligns with ESL core values and mission.

Responsibilities

• Create a positive face-to-face member experience.
• Build long-lasting relationships with members.
• Assist members with processing transactions and advising on needs.
• Educate and refer a variety of products and services.
• Learn about banking and finance industry and explore career opportunities at ESL.

Skills

Customer service

Sales experience

Communication skills

Flexibility

Relationship building

PC proficiency

Notary (preferred)

Education

High School diploma or equivalent

Tools

PC applications

Job description

Schedule

Monday – Saturday with a day off during the week. Branch hours are Monday, Thursday & Friday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., and Saturday 9:00 a.m. – 1:00 p.m. Must be flexible to meet current and future business needs.

Comprehensive Benefits

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Schedule

Monday – Saturday with a day off during the week. Branch hours are Monday, Thursday & Friday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., and Saturday 9:00 a.m. – 1:00 p.m. Must be flexible to meet current and future business needs.

Comprehensive Benefits

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay and Incentive Plan

$22.02 per hour

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Join us to be part of a team that values you and invests in your growth!

Something wonderful happens when you love what you do. So consider a career at ESL. Since 2010, ESL has been consistently ranked one of the Best Workplaces in America by Great Place to Work ®. Great Place to Work and Fortune magazine have recently places ESL on these prominent national lists as well:

• Best Workplaces for Millennials
• Best Workplaces for Women
• Best Workplaces in Financial Services and Insurance
• Best Workplaces in New York State

Additionally, for more than a decade, ESL has been a “Rochester’s Choice” award winner and a “Training Top 125” recipient!

ESL is currently seeking Universal Bankers to provide excellent customer service through identifying member needs and completing transactions, while building relationships, achieving sales goals and creating a positive experience. In this position you will learn a variety of banking functions by conducting both Teller and Relationship Banker responsibilities.

As a Universal Banker at ESL you will

• Create a positive face to face member experience
• Build long lasting relationships with members
• Work in both a Teller or Relationship Banker position depending on branch needs
• Assist members with processing financial transactions including payments, deposits and withdrawals in a timely manner
• Help members recognize and obtain the most appropriate solutions for their financial needs by asking needs defining questions
• Educate and Refer a variety of products and services to members
• Assist members with accounts, loans, fraud and maintenance
• Learn about the banking and finance industry
• Gain exposure to career opportunities at ESL

ESL has 33 branch locations throughout the Rochester and Finger Lakes regions. This position is flexing and floating throughout a majority of our branches until placement is made at one branch. You will be eligible to receive a $160.00 car allowance at the conclusion of the month.

Eastside Districts

• Brighton Henrietta
• Batavia
• Fairport
• Brockport
• Penfield
• Chili
• Pittsford
• Geneseo
• Webster
• Long Pond
• Twelve Corners (Brighton)
• Mt. Read
• Culver Ridge
• Ridgeway
• Hudson Ave
• Bulls Head (Downtown Rochester)
• Irondequoit
• Chestnut Street (Downtown Rochester)
• Merchants Walk (Downtown Rochester)
• Goodman Street
• Cobblestone (Victor)
• Lake Ave

Westside Districts

• Brighton Henrietta
• Batavia
• Fairport
• Brockport
• Penfield
• Chili
• Pittsford
• Geneseo
• Webster
• Long Pond
• Twelve Corners (Brighton)
• Mt. Read
• Culver Ridge
• Ridgeway
• Hudson Ave
• Bulls Head (Downtown Rochester)
• Irondequoit
• Chestnut Street (Downtown Rochester)
• Merchants Walk (Downtown Rochester)
• Goodman Street
• Cobblestone (Victor)
• Lake Ave

Qualifications

• One year in sales/service in the financial services, retail, professional services worker industries
• High School diploma or High School equivalency diploma required
• Strong communication, problem solving and decision making abilities
• A high degree of flexibility to support branch needs
• Proficient in building customer and peer relationships
• Proficient in PC applications
• Prior Sales Experience preferred
• Understanding of banking products and services preferred
• Notary preferred; if not obtain within 12 months of filling role
• Must complete submission of application and fingerprinting to the NMLS (Nationwide Multisite Licensing System) and successfully be registered as an MLO (Mortgage Loan Originator) through ESL
• Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

Why work at ESL?

ESL is one of the largest and most successful federal credit unions in the country. We are locally owned and known for valuing people and sharing our success with our employees. We are proud to hire great people with a variety of perspectives and cultural backgrounds who represent the Rochester area.

ESL offers a very generous compensation and benefits package including health, dental, life, 401k, vacation, paid holidays, performance incentives, and more.

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.