Remote Orthodontic Software Support Specialist

PracticeTek; United States; Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Wellness benefits

Paid time off

Company holidays

401(k) with company match

Job summary

PracticeTek is seeking a Customer Support Specialist in the United States to troubleshoot software issues and assist orthodontic practices. The role supports multi-brand customers across platforms, delivering timely resolutions with a customer-first mindset.

You will partner with teams, document cases, and share actionable insights to improve product adoption and client satisfaction, while thriving in a fast-paced, hybrid work environment.

Qualifications

• Minimum of 2 years of orthodontic practice experience in coordination or operations or equivalent software support.
• At least 1 year using integration partner systems Tops, Cloud9, Dolphin, OrthoTrac, Edge Cloud.
• Strong ability to troubleshoot and resolve complex software issues promptly.
• Excellent verbal and written communication for clients and internal teams.
• Ability to manage multiple priorities and document thoroughly in a fast-paced setting.

Responsibilities

• Deliver excellent customer support via phone, email, and web channels with professionalism.
• Troubleshoot and resolve software/workflow issues, including multi-step problems.
• Document support cases and resolutions in the ticketing system for knowledge sharing.
• Provide workflow guidance and best practices to improve client adoption and success.
• Collaborate with internal teams to surface trends and feedback for product improvements.

Skills

Orthodontic experience

Customer support

Problem solving

Tools

Tops

Cloud9

Dolphin

OrthoTrac

Edge Cloud

Job description

PracticeTek is seeking a Customer Support Specialist in the United States to troubleshoot software issues and assist orthodontic practices. The role supports multi-brand customers across platforms, delivering timely resolutions with a customer-first mindset.

You will partner with teams, document cases, and share actionable insights to improve product adoption and client satisfaction, while thriving in a fast-paced, hybrid work environment.