Remote Operations Manager - Healthcare IT & HIE

Veterans EZ Info Inc; Mississippi; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k with Employer Match

PTO + Federal Holidays

Corporate Laptop

Training opportunities

Remote opportunity

Job summary

VetsEZ seeks an Operations Manager for a remote opportunity with required travel to Mississippi, supporting the implementation and operation of a statewide Health Information Exchange (HIE) and the development of a Health Data Utility (HDU).

This role will manage HIE service delivery, help desk operations, incident coordination, and day-to-day operational performance, coordinating with vendors and technical providers to ensure service levels, reporting, and continuous improvement.

Qualifications

• Bachelor’s degree in business, health administration, information systems, or related field.
• 8+ years of relevant experience in healthcare IT operations.
• Experience managing healthcare IT operations, application support, or managed technology services.
• Experience leading help desk activities and coordinating incident and service-request processes.
• Ability to manage service levels, operational reporting, vendors, and cross-team escalations.
• Understanding of clinical application access, user support, and sensitive information handling.
• Strong planning, customer communication, troubleshooting coordination, and process improvement skills.

Responsibilities

• Oversee daily HIE operations, staffing coordination, schedules, and service delivery priorities.
• Lead help desk services, user assistance, ticket triage, account support, and service-request management.
• Coordinate production incidents, monitoring escalations, root-cause follow-up, and user communications.
• Manage handoffs with technical service providers for advanced support and after-hours monitoring.
• Monitor service levels, operational risks, support trends, and improvement actions.
• Maintain operating procedures, support knowledge resources, and recurring performance reports.
• Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

Skills

Operations management

Help desk leadership

Incident management

Service delivery

Planning & coordination

Vendor management

Education

Bachelor’s degree in business/health IT

Tools

ITIL

PMP

Job description

VetsEZ seeks an Operations Manager for a remote opportunity with required travel to Mississippi, supporting the implementation and operation of a statewide Health Information Exchange (HIE) and the development of a Health Data Utility (HDU).

This role will manage HIE service delivery, help desk operations, incident coordination, and day-to-day operational performance, coordinating with vendors and technical providers to ensure service levels, reporting, and continuous improvement.