Remote Health IT Operations Manager – HIE & Help Desk Lead

Veterans EZ Info Inc; Jackson (MS); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k with Employer Match

PTO + Federal Holidays

Corporate Laptop

Training opportunities

Remote Opportunity

Job summary

VetsEZ is seeking an Operations Manager to support a remote role with required travel to Mississippi, backing the implementation and operation of a statewide Health Information Exchange and the development of a Health Data Utility. The role will oversee HIE service delivery, help desk operations, incident coordination, and day-to-day performance.

The candidate should reside in the continental US and bring strong healthcare IT operations leadership experience to ensure project success.

Qualifications

• Must hold a bachelor’s degree in a related field.
• 8+ years of relevant healthcare IT operations experience.
• Experience managing help desk activities and incident/service-request processes.
• Ability to manage service levels, reporting, vendors, and escalations.
• Understanding of clinical access and safeguarding sensitive information.

Responsibilities

• Oversee daily HIE operations, staffing, schedules, and service priorities.
• Lead help desk services, user support, ticket triage, and request management.
• Coordinate production incidents, escalations, root-cause analysis, and communications.
• Manage handoffs with technical service providers for after-hours support.
• Monitor SLAs, risks, trends, and improvement actions.
• Maintain operating procedures and recurring performance reports.
• Take on additional tasks to support project success.

Skills

Healthcare IT operations

Help desk leadership

Incident coordination

Service delivery management

Cross-team coordination

Vendor management

Customer communication

Education

Bachelor’s degree in business, health administration, information systems, or related field

Job description

VetsEZ is seeking an Operations Manager to support a remote role with required travel to Mississippi, backing the implementation and operation of a statewide Health Information Exchange and the development of a Health Data Utility. The role will oversee HIE service delivery, help desk operations, incident coordination, and day-to-day performance.

The candidate should reside in the continental US and bring strong healthcare IT operations leadership experience to ensure project success.