Operations Manager

VetsEZ; Jackson (MS); Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k with Employer Match

PTO + Federal Holidays

Corporate Laptop

Training opportunities

Remote Opportunity

Job summary

VetsEZ is seeking an Operations Manager for a remote role with required travel to Mississippi to support the implementation and operation of a statewide Health Information Exchange. You will oversee HIE service delivery, help desk operations, incident coordination, and day-to-day performance to ensure successful project outcomes.

The role requires 8+ years in healthcare IT operations, leadership of help desk teams, and strong process improvement skills.

Qualifications

• Bachelor's degree in business, health administration, information systems, or a related field.
• 8+ years of relevant experience across the responsibilities outlined above.
• Experience managing healthcare IT operations, application support, or managed technology services.
• Experience leading help desk activities and coordinating incident and service-request processes.
• Ability to manage service levels, operational reporting, vendors, and cross-team escalations.
• Understanding of clinical application access, user support, and sensitive information handling.
• Strong planning, customer communication, troubleshooting coordination, and process improvement skills.

Responsibilities

• Manage daily HIE operations, staffing coordination, schedules, and service delivery priorities.
• Lead help desk services, user assistance, ticket triage, account support, and service-request management.
• Coordinate production incidents, monitoring escalations, root-cause follow-up, and user communications.
• Manage handoffs with technical service providers for advanced support and after-hours monitoring.
• Monitor service levels, operational risks, support trends, and improvement actions.
• Maintain operating procedures, support knowledge resources, and recurring performance reports.
• Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

Skills

Healthcare IT

Incident management

Help desk leadership

Vendor management

Service level reporting

Cross-team collaboration

Education

Bachelor's degree

Job description

VetsEZ is seeking an Operations Manager for a remote opportunity with required travel to Mississippi supporting the implementation and operation of a statewide Health Information Exchange (HIE) and the development of a Health Data Utility (HDU). This role will manage HIE service delivery, help desk operations, incident coordination, and day-to‑day operational performance. This opportunity is contingent upon contract award.

This is a remote position with required travel to Mississippi. The candidate must reside within the continental US.

Responsibilities

• Manage daily HIE operations, staffing coordination, schedules, and service delivery priorities.
• Lead help desk services, user assistance, ticket triage, account support, and service-request management.
• Coordinate production incidents, monitoring escalations, root‑cause follow‑up, and user communications.
• Manage handoffs with technical service providers for advanced support and after‑hours monitoring.
• Monitor service levels, operational risks, support trends, and improvement actions.
• Maintain operating procedures, support knowledge resources, and recurring performance reports.
• Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

Requirements

• Bachelor's degree in business, health administration, information systems, or a related field.
• 8+ years of relevant experience, with demonstrated experience across the responsibilities outlined above.
• Experience managing healthcare IT operations, application support, or managed technology services.
• Experience leading help desk activities and coordinating incident and service‑request processes.
• Ability to manage service levels, operational reporting, vendors, and cross‑team escalations.
• Understanding of clinical application access, user support, and sensitive information handling.
• Strong planning, customer communication, troubleshooting coordination, and process improvement skills.

Additional Qualifications

• HIE, EHR, or clinical portal operations experience.
• ITIL, PMP, or comparable service management credential.
• Experience transitioning healthcare implementations into ongoing operations.

Security Clearance Requirements

• U.S. Citizenship is required.
• All selected candidates must successfully complete a background check.
• Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position.

Benefits

• Medical/Dental/Vision
• 401k with Employer Match
• PTO + Federal Holidays
• Corporate Laptop
• Training opportunities
• Remote Opportunity

VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.