Remote Operations Manager: Finance & Process Excellence

Placements24; The Islands (MS); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Comprehensive health and retirement

Remote-first with collaboration from a

Professional development

Job summary

Placements24 is seeking an experienced Operations Manager to oversee our financial services operations in a remote-first environment with collaboration from Paarl offices. You will optimize workflows, manage teams, and lead continuous improvement initiatives to ensure efficiency, compliance, and superior customer service.

The role requires at least 5 years in operations management within financial services, a strong leadership track record, and proficient use of digital collaboration tools to

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Minimum of 5 years of experience in operations management, preferably in financial services.
• Proven track record of improving operational efficiency and implementing process improvements.
• Strong leadership and problem-solving skills; ability to manage remote teams and drive performance.

Responsibilities

• Manage and optimize daily operational processes to enhance efficiency and service delivery.
• Develop and implement operational strategies aligned with business objectives.
• Lead, mentor, and manage a team of operational staff, fostering a high-performance culture.
• Oversee customer service functions, ensuring client satisfaction and issue resolution.
• Implement and monitor KPIs to track operational performance and drive improvements.
• Ensure compliance with industry regulations and company policies.

Skills

Operational leadership

Team management

Process improvement

KPI development

Remote collaboration tools

Education

Bachelor's degree in Business Administration / Operations Management

Tools

Digital collaboration tools

Job description

Placements24 is seeking an experienced Operations Manager to oversee our financial services operations in a remote-first environment with collaboration from Paarl offices. You will optimize workflows, manage teams, and lead continuous improvement initiatives to ensure efficiency, compliance, and superior customer service.

The role requires at least 5 years in operations management within financial services, a strong leadership track record, and proficient use of digital collaboration tools to