Remote Operations Manager

Global TekMed; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) Plan

Medical Insurance

Paid Holidays

Paid Time off

Job summary

Global TekMed is seeking an experienced Remote Operations Manager to lead over 100 remote staff delivering consulting services to veterans. You will drive productivity, ensure mission compliance, and foster accountability in a remote environment.

Responsibilities include supervising remote sales teams, optimizing workflows, enforcing reporting standards, and upholding HIPAA/VA regulatory compliance across channels.

Qualifications

• 5+ years managing large remote teams (50+ staff).
• Background in medical consulting, healthcare administration, or veteran services.
• Strong project management with Asana, Jira, or Trello.
• Experience with CRM tools and workforce analytics.

Responsibilities

• Lead day-to-day productivity of remote teams using output-based metrics.
• Identify and remove bottlenecks in clinical/consulting workflow.
• Implement and enforce daily reporting standards and team communications.
• Ensure veteran-focused service with empathy, efficiency, and compliance.
• Maintain HIPAA and VA regulatory compliance across remote channels.

Skills

Leadership

Coaching

Communication

CRM experience

Data analytics

Remote management

Process optimization

Project management

Tools

Asana

Jira

Trello

Salesforce

HubSpot

Job description

Company Overview Global TekMed Holdings is dedicated to simplifying the intricate processes faced by Veterans through innovative technology and exceptional service. We take pride in honoring all Veterans by providing an unparalleled client experience and acting as their reliable partner in navigating complex procedures with skill and efficiency.

Company Overview Global TekMed Holdings is dedicated to simplifying the intricate processes faced by Veterans through innovative technology and exceptional service. We take pride in honoring all Veterans by providing an unparalleled client experience and acting as their reliable partner in navigating complex procedures with skill and efficiency.
Position Overview We are seeking a dedicated Remote Operations Manager to lead our 100+ remote staff in providing high-quality consulting services to our nation’s veterans. You will be responsible for driving productivity, ensuring mission compliance, and fostering a culture of accountability in a remote environment.
SUPERVISORY RESPONSIBILITIES:

• Supervise remote sales workforce with tasks as described below.
• Coordination and reporting to senior leaders in the sales function and company executives.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Performance Leadership: Manage day-to-day productivity of remote teams using output-based metrics.
• Process Optimization: Identify and remove bottlenecks in our clinical/consulting workflow.
• Accountability: Implement and enforce daily reporting standards and team communication protocols.
• Veteran Advocacy: Ensure all remote operations align with our commitment to serving military veterans with excellence, empathy, and efficiency.
• Compliance Oversight: Maintain strict adherence to HIPAA and VA-related regulatory standards across all remote work channels.

KNOWLEDGE, SKILLS, & ABILITIES:

• Strong coaching, leadership, and communication skills.
• Experience building and optimizing sales processes and playbooks.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and digital communication tools.
• Data-driven mindset with the ability to analyze metrics and make strategic adjustments.
• Ability to thrive in a fast-paced, remote work environment.

Education & Experience

• 5+ years of experience managing large remote teams (50+ staff).
• Background in medical consulting, healthcare administration, or veteran services.
• Proven track record of turning around underperforming teams through structured management.
• Strong proficiency in project management software (e.g., Asana, Jira, or Trello) and workforce analytics.
• Ability to balance empathy for staff with firm, results-oriented leadership.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Prolonged periods of standing or sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be available to work weekends

BENEFITS

• 401(k) Plan
• Medical Insurance
• Paid Holidays
• Paid Time off

We are an Equal Opportunity Employer Global TekMed Companies (GTM) is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.