Remote Operations Manager

HireLATAM; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

HireLATAM seeks a Remote Operations Manager to lead and oversee a growing self-storage company. The role involves team management, operational oversight, and driving process improvements while ensuring high standards of customer service. The ideal candidate will possess strong leadership skills and relevant experience, with the opportunity to exponentially impact a rapidly scaling organization.

Benefits

Competitive monthly salary

Bonus structure tied to operational KPIs

Paid time off

Annual U.S. trip for in-person planning

Qualifications

• 3+ years of experience in an operations leadership role.
• Strong command of English (written and spoken).
• Available to work U.S. Central Time business hours.

Responsibilities

• Supervise and manage a remote team of ~10 property managers.
• Ensure storage sites are running efficiently and professionally.
• Identify workflow inefficiencies and implement scalable solutions.

Skills

Team Management

Operational Oversight

Process Improvement

Customer Service

Communication

Tools

Google Sheets

Trello

Slack

Job description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Operations Manager (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $2,500 USD/month paid via Gusto

Schedule: Monday–Friday (Some Flexibility Required)

Travel Requirement: Must have or be able to obtain a visa to travel to the U.S. at least once annually

Job Overview

Our client is a growing self-storage company based in Texas, serving thousands of customers across multiple locations. They operate with a lean team and a high standard — emphasizing trust, professionalism, and extreme ownership. They're growing fast and need sharp, reliable team members who can help us maintain quality service while they scale.

The two company co-founders have been wearing too many hats: managing the team, running day-to-day operations, sourcing deals, closing acquisitions, and raising capital. That’s not sustainable as they grow.
We’re looking for a trusted, capable operator to step in as our client's first key hire at the corporate level — someone who can take charge of daily operations, elevate team performance, and help them scale. This person will be their right hand, freeing up the founders to focus on growth and strategy.
We need someone they trust implicitly, who can drive execution, elevate our people, and help them build scalable systems across the company.

Responsibilities:

• Team & Employee Management
  
  • Supervise, support, and manage a team of ~10 property managers (on-site and remote)
  • Lead daily or weekly team check-ins, reviews, and KPI updates
  • Maintain accountability, deliver constructive feedback, and resolve personnel issues
• Operational Oversight
  
  • Ensure all storage sites are running efficiently and professionally
  • Oversee rentals, collections, delinquency handling, and vendor coordination
  • Monitor call volume and customer interactions to optimize staffing and responsiveness
• Process Improvement
  
  • Identify workflow inefficiencies and propose scalable solutions
  • Implement new systems, documentation, and SOPs as needed
  • Ensure consistency across locations and teams
• Vendor & Maintenance Management
  
  • Coordinate and oversee service vendors, repair personnel, and contractors
  • Obtain quotes, evaluate proposals, and manage project timelines
  • Ensure issues are resolved promptly and cost-effectively
• Customer Experience & Escalations
  
  • Set the tone for high-quality customer service
  • Step in on escalated customer matters as needed
  • Hold team accountable to company standards of professionalism and tone
• Business Reporting & Communication
  
  • Deliver weekly operations updates and reports to company leadership
  • Track site-level KPIs, financial indicators, and team performance metrics
  • Collaborate with founders to execute on growth and performance initiatives
• After-Hours Responsibility
  
  • Take full responsibility for operational issues that arise after hours, including handling escalations, team needs, or urgent maintenance calls.

Qualifications, Skills, and Key Competencies:

Required

• 3+ years of experience in an operations leadership role
• Proven ability to manage people and hold teams accountable
• Strong command of English (written and spoken)
• Organized, resourceful, and highly communicative
• Experience using tools like Google Sheets, Trello, Slack, and CRMs
• Available to work U.S. Central Time business hours

Preferred

• Background in self-storage, real estate, or property management
• Experience managing a remote or distributed team
• Familiarity with RingCentral, StorEdge, or similar property management tools • Spanish-English bilingual
• Valid travel visa to the U.S. (or willingness to obtain one)

What Matters Most

• Trustworthiness. You’ll have deep access to team, financial, and customer information. We need someone who is steady, honest, and reliable — always.
• Ownership. You won’t just follow instructions — you’ll proactively take on problems, find solutions, and take pride in the success (or failure) of the operations you run.
• Communication. Clear, consistent updates and responsiveness are essential in a remote-first environment.
• Judgment. You’ll make dozens of decisions a day. We’re looking for someone who knows when to move fast and when to ask for input.
• After-Hours Ownership. This is not a 9-to-5 role. You are expected to be reachable and responsive when issues arise after hours — and take full ownership of resolving them promptly.

Compensation:

• Competitive monthly salary based on experience and cost of living
  
• Bonus structure tied to operational KPIs and team performance
  
• Paid time off
  
• Annual U.S. trip for in-person planning and team development

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your applicationCANNOTbe considered without a voice or video recording. It must be at least 30 seconds long and inEnglish. Submissions in any other language or missing a recording will beautomatically disqualified.

Mandatory Knockout Questions
Each application includesknockout questionsdesigned to verify minimum qualifications required by the client. If you answer"NO"to any of these, you will beimmediately disqualifiedfrom the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, please apply tono more than three jobsand only if youfully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inboxand spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!