Remote Operations Leader — Scale SaaS Reliability & Delivery

Cache Ventures, LLC.; United States; À distance; USD 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Fully remote work

Competitive compensation

Equity/stock options

Annual home office budget

Mental health & wellness support

Professional development

Résumé du poste

Emailable is hiring a VP of Operations to scale our SaaS platform and operational precision. You’ll own day-to-day execution across support, engineering coordination, quality, compliance, and internal systems, building repeatable processes and dashboards to drive uptime and reliability.

This hands-on operator role focuses on scalable systems, clear communication, and high ownership. You’ll partner with the CEO and global teams to reduce fires and improve throughput, with a fully remote work

Qualifications

• 3–7+ years in SaaS operations (B2B strongly preferred).
• Experience in a $1M–$15M+ ARR environment.
• Very strong project management + execution discipline.
• Understands engineering cycles, product communication, and support workflows.
• Obsessed with systems, clarity, and efficiency.
• Excels in fast-paced, minimal-politics, high-ownership environments.

Responsabilités

• Build and maintain the operating cadence of the entire company.
• Run weekly standups, sprint reviews, and cross-functional syncs.
• Develop dashboards for SLAs, product delivery, and reliability.
• Maintain best-in-class support SLAs and oversee ticket management, escalation paths, QA of responses.
• Identify patterns in support and feed them into product/engineering.
• Facilitate sprint planning and execution and unblock bottlenecks across engineering, QA, and product.
• Build the communication layer between product, engineering, and support.
• Manage SOC2 initiatives, audits, and ongoing compliance.
• Oversee GDPR processes (DSARs, deletion workflows, DPIAs).
• Tighten privacy ops, logging, and risk mitigation.
• Create company-wide visibility into priorities and SOPs.
• Manage contractors, LATAM talent, and global contributors; optimize tooling and workflows.

Connaissances

SaaS operations

Project management

Cross-functional coordination

Process optimization

High ownership

Outils

Crisp

Basecamp

HubSpot

Description du poste

Emailable is hiring a VP of Operations to scale our SaaS platform and operational precision. You’ll own day-to-day execution across support, engineering coordination, quality, compliance, and internal systems, building repeatable processes and dashboards to drive uptime and reliability.

This hands-on operator role focuses on scalable systems, clear communication, and high ownership. You’ll partner with the CEO and global teams to reduce fires and improve throughput, with a fully remote work