Remote Operations Coordinator

Mobile Health; New York (NY); Remote; USD 50,000 - 75,000; Full time

Job summary

Mobile Health is seeking a full-time Operations Coordinator to manage daily operations across its urgent care centers. This remote position involves maintaining strong relationships with provider facilities and ensuring high-quality patient service. Ideal candidates will be organized, enthusiastic, and possess strong communication skills, with a preference for individuals holding a BA/BS degree.

Benefits

Competitive salary with performance incentives

Comprehensive health, dental, and vision insurance

401(k) plan

Paid time off and holidays

Professional development opportunities

Flexible working arrangements

Qualifications

• High energy and enthusiasm.
• Ability to thrive in a fast-paced environment.
• Experience in healthcare is a plus.

Responsibilities

• Manage day-to-day operations and serve as the main contact.
• Build and maintain relationships with network facilities.
• Troubleshoot issues to ensure optimal patient care.

Skills

Communication

Organization

Teamwork

Computer Proficiency

Education

BA/BS degree

Job description

About Mobile Health

Mobile Health is a market leader in occupational health and employment-related screening services across the United States. With five owned-and-operated clinics in New York City and over 6,500 affiliated locations, Mobile Health serves millions of patients annually. Our services include drug testing, physicals, respirator fit testing, hearing and vision screening, vaccines, titers, and more. We aim to support our B2B client partners and make occupational health and employment-related screening the easiest part of their job through innovative technology. As a technology-driven company, we are committed to improving how occupational health services are delivered. Mobile Health is growing rapidly, and we are seeking talented individuals to join our team.

Location

This position is 100% remote within the USA. It does not require travel except for occasional conferences or events.

Shift Schedule

Monday-Friday, 11:00am-7:00pm EST

Overview

We are recruiting a full-time Operations Coordinator to support Mobile Health’s growth from a local provider to a national leader. The Operations Coordinator will manage day-to-day operations across our network of provider facilities, primarily urgent care centers nationwide. This role involves serving as the main contact with our network office providers, maintaining strong relationships, and ensuring high-quality care and customer service. The Coordinator will collaborate with the Network Office Team to expand our national footprint, working within a flexible and autonomous team environment.

Essential Duties & Responsibilities

1. Proactively curate exams to ensure partner facilities have patient protocols and understand exam processing.
2. Build and maintain relationships with our network of provider facilities across the country.
3. Manage the full lifecycle of exams within our network.
4. Troubleshoot issues to ensure optimal patient care.
5. Respond to inbound calls regarding site-specific concerns or questions.
6. Track issues and collaborate with the team to develop proactive solutions.
7. Request protocols via outbound calls and follow up as needed.
8. Communicate with patients to ensure they receive all services and have positive experiences.
9. Participate in the #nolexamupdates thread in Teams.
10. Provide backup support for the Operations Team as needed.

Experience & Education

• High energy and enthusiasm
• Team-oriented mindset
• Highly organized with strong communication skills
• Proficient in computer use, especially Excel
• Quick learner, especially with EMR systems
• Creative and strategic thinker
• Ability to thrive in a fast-paced environment
• Healthcare experience is a plus
• BA/BS degree preferred

Benefits

• Competitive salary with performance incentives
• Comprehensive health, dental, and vision insurance
• 401(k) plan
• Paid time off and holidays
• Professional development opportunities
• Flexible working arrangements

Why Mobile Health?

Since 1984, Mobile Health has been innovating in the industry. We are transforming how companies approach employee health and safety. Our mission is to make occupational health and employee screening accessible and supportive of growth. We are passionate, dedicated, and breaking barriers to provide the solutions the industry needs. Join us in making a difference!

We are an equal opportunity employer, and all qualified applicants will receive consideration regardless of gender, race, age, religion, disability, or other protected categories.