Operations Coordinator

INSPYR Solutions; New York (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

INSPYR Solutions is looking for an Operations Coordinator to enhance partner experiences in a remote setting. This role requires a motivated individual skilled in customer support and operations, tackling issues effectively and fostering seamless partner interactions. Candidates should have 2+ years of experience, excellent communication skills, and be adaptable to changing environments.

Benefits

Comprehensive medical benefits

Competitive pay

401(k) retirement plan

Qualifications

• 2+ years in operations or customer support.
• Expertise in navigating complex tickets.
• Excellent written and verbal communication.

Responsibilities

• Provide high touch partner support experience.
• Troubleshoot complex issues and spot trends.
• Improve support workflows and train new employees.

Skills

Issue resolution

Communication

Proactiveness

Adaptability

Attention to detail

Fluency in English

Tools

Excel

Data insights tools

Job description

Title: Operations Coordinator

Location: Remote - 2 openings 1 in CA 1 in NY

Compensation: Estimated $25-45/hr

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Hours: FRIDAY - TUESDAY SHIFT ONLY 9-6pm

Summary

The Premier Partner Experience team is seeking a customer-focused and motivated individual to join as an Operational Support Expert. In this contract role, the successful candidate will have the opportunity to make a meaningful impact by directly supporting partners and creating delightful partner experiences. Operational Support Experts play a key role in minimizing operational issues with our partner programs and related products, ensuring seamless interactions between our partners and our platforms. To be considered for this role, candidates will be self-motivated, organised, and excited about getting into the weeds with operational issues. They are also comfortable dealing with ambiguity, and demonstrate the flexibility to adapt to frequent changes in a fast-paced environment. This role is work from home opportunity. The standard working schedule for this role will be from Friday - Tuesday from 9am - 6pm local hours.

RESPONSIBILITIES

Up to 80% of the time

Provide our partners with a delightful, high touch and effective support experience, and act as the primary Operations point of contact

Respond to inbound partner inquiries about product features, bugs, etc.

Troubleshoot complex issues and translate pain points to effectively resolve issues

Spot trends in partner issues and communicate feedback to cross-functional teams

Operationalize processes to improve partner experience

Up to 20% of the time

Improve our support workflows around issue resolution and product insights

Develop product and issue specialization to improve the quality of support

Help build and maintain a central knowledge base

Train new employees on current workflows, standard processes, and internal tool

Qualifications

MINIMUM QUALIFICATIONS

2+ years of experience in operations, customer support, technical support, or account/partner management Expertise in issue resolution: Skilled in navigating and resolving complex tickets, with a strong track record of delivering timely and effective solutions.

Experience using Excel and/or basic data & insights tools

Adept at navigating complex and ambiguous situations

Excellent written and verbal communication skills

Strong attention to detail

Proactiveness, adaptability, learning mindset

Fluency in English in a business environment

As part of a global team, candidates may occasionally need to accommodate meetings outside of the traditional working hours to drive cross-regional collaboration.

In such cases, the worker will be able to adjust their schedule to start earlier/later in order to maintain the standard 8 hours of work daily.

PREFERRED QUALIFICATIONS

Experience in the media industry, support or operations

Experience with APIs

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities