Remote & Onsite Desktop Support Specialist (TSA)

Leidos Inc; Reston (VA); Remote; USD 52,000 - 94,000; Full time

Benefits offered by this job

Competitive compensation

Health and Wellness programs

Income Protection

Paid Leave

Retirement

Job summary

Leidos is seeking qualified professionals to support the TSA FOCUS program with end-user computing and site support across TSA locations and remotely. The role includes troubleshooting, installation, configuration, and validation of end-user equipment, coordinating with service management, and contributing to IMAC and surge activities.

The position may require onsite, remote, dispatchable support, and travel based on operational needs.

Qualifications

• BS degree and 2+ years of prior relevant experience or Master's with less than 2+ years of experience.
• Ability to obtain and maintain TSA Suitability.
• Ability to obtain and maintain Public Trust security clearance.
• Experience supporting desktop, field, endpoint, or site support in an enterprise or federal IT environment.
• Strong troubleshooting, customer service, communication, documentation, and problem-solving skills.

Responsibilities

• Provide onsite and remote technical support for end-user computing and supported site equipment.
• Diagnose and troubleshoot hardware, software, connectivity, peripheral, and endpoint issues.
• Perform installation, configuration, replacement, and operational validation of supported equipment.
• Support hardware/software installs, moves, adds, changes, and decommissioning activities.
• Respond to dispatched technical support requirements at assigned TSA locations.
• Coordinate site access, scheduling, logistics, travel, and customer communications.
• Maintain accurate ticket updates, technical documentation, and service records.
• Coordinate escalations with Service Desk, network, engineering, asset management, cybersecurity, vendors, and other support teams.
• Support regional surge, deployment, project, and IMAC activities as required.
• Perform break/fix activities within approved procedures and escalated system-level issues appropriately.
• Validate successful resolution and restoration of supported services.
• Maintain accurate technical and asset information associated with supported equipment.
• Support continuity of resident-site operations when providing remote or dispatchable services.

Skills

Troubleshooting

Customer service

Communication

Documentation

Problem solving

Independent work

Education

Bachelor's degree

Job description

Leidos is seeking qualified professionals to support the TSA FOCUS program with end-user computing and site support across TSA locations and remotely. The role includes troubleshooting, installation, configuration, and validation of end-user equipment, coordinating with service management, and contributing to IMAC and surge activities.

The position may require onsite, remote, dispatchable support, and travel based on operational needs.