Remote Online Gaming Customer Experience Specialist

Hard Rock Digital; Las Vegas (NV); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, and Vision Coverage

Employee Discounts

Advancement opportunities

Start-up culture backed by a secure,全球

Opportunity to drive a best-in-class

Job summary

Hard Rock Digital in Las Vegas is seeking a Customer Service Specialist to handle a wide range of player inquiries across live chat, email, social media, and voice. You will deliver world-class service and build relationships to drive first-contact resolutions.

The role requires 2+ years in customer-facing roles, English/Spanish bilingual preferred, flexibility in hours, and strong computer skills in a fast-paced, regulated gaming environment.

Qualifications

• 2+ years of experience in a customer-facing role across multiple channels.
• Bilingual in English and Spanish preferred.
• Availability to work flexible hours and in a hybrid environment.
• Strong computer literacy and numeracy with attention to detail.

Responsibilities

• Deliver world-class customer service via calls, chat, email, social media, and voice.
• Build relationships with players and resolve inquiries with first-contact resolution.
• Meet quality goals, productivity targets, and regulatory requirements.
• Navigate systems to support players on online and mobile platforms.
• Adapt to a fast-changing environment while following policies to deliver a great gaming experience.

Skills

Customer service

Multichannel support

Bilingual English/Spanish

Hybrid work

Job description

Hard Rock Digital in Las Vegas is seeking a Customer Service Specialist to handle a wide range of player inquiries across live chat, email, social media, and voice. You will deliver world-class service and build relationships to drive first-contact resolutions.

The role requires 2+ years in customer-facing roles, English/Spanish bilingual preferred, flexibility in hours, and strong computer skills in a fast-paced, regulated gaming environment.