Bilingual Gaming Customer Support Specialist

Hard Rock Digital; Jersey City (NJ); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

Employee discounts

Career advancement

Global brand

Customer experience impact

Job summary

Hard Rock Digital is seeking a Customer Service Specialist to handle queries via live chat, email, social media, and voice. You will be part of a team focused on delivering strong service and building relationships with players while working in a hybrid environment.

Our training plan supports your development, and you’ll promote Responsible Gambling and regulatory compliance as part of daily duties.

Qualifications

• 2+ years of experience in a customer-facing, multi-channel role.
• Bilingual in English and Spanish preferred.
• Availability to work flexible hours.
• Confidence to work in a hybrid environment.

Responsibilities

• Deliver world-class customer service via calls, chat, social media, and voice.
• Build relationships with players using a consultative approach and first contact resolution.
• Meet and exceed quality goals, productivity targets, and regulatory requirements.
• Navigate systems to service players on online and mobile platforms.
• Follow policies while delivering meaningful user interactions and best gaming experience.
• Re-prioritize and adapt to changing environment.
• Operate in a team, providing support across areas and staying agile.

Skills

Customer service

Multichannel support

Bilingual English/Spanish

Job description

Hard Rock Digital is seeking a Customer Service Specialist to handle queries via live chat, email, social media, and voice. You will be part of a team focused on delivering strong service and building relationships with players while working in a hybrid environment.

Our training plan supports your development, and you’ll promote Responsible Gambling and regulatory compliance as part of daily duties.