Remote-Eligible Gaming Customer Experience Specialist

Hard Rock Digital; Ontario (CA); Hybrid; USD 27,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Employee discounts

Career advancement

Global brand

Customer experience impact

Job summary

Hard Rock Digital in Canada is seeking a Customer Service Specialist to handle betting, payments, verification, and promotions across live chat, email, social media, and voice channels.

You will build relationships, strive for first contact resolution, and meet quality and regulatory standards in a fast-paced, team-driven environment with ongoing training.

This role requires 2+ years in customer-facing work; bilingual English/Spanish preferred; resilient and tech-savvy with MS Office skills.

Qualifications

• 2+ years in a customer-facing, multi-channel role.

Responsibilities

• Deliver world-class customer service across calls, chat, social media, and voice.
• Build relationships with players and achieve first contact resolution.
• Meet quality, productivity, and regulatory targets.

Skills

Customer service experience

Bilingual English/Spanish

Multi-channel support

Problem solving

Hybrid work environment

Tools

Microsoft Office

Job description

Hard Rock Digital in Canada is seeking a Customer Service Specialist to handle betting, payments, verification, and promotions across live chat, email, social media, and voice channels.

You will build relationships, strive for first contact resolution, and meet quality and regulatory standards in a fast-paced, team-driven environment with ongoing training.

This role requires 2+ years in customer-facing work; bilingual English/Spanish preferred; resilient and tech-savvy with MS Office skills.