Remote Onboarding Specialist - Patient Activation

Integratedcooling; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual Bonus

Equity Options

PTO

Sick Leave

Parental Leave

Healthcare Plans

Health Savings Account

Employee Assistance Program

401k

Life Insurance

Disability Insurance

Additional life/critical illness

Job summary

Podimetrics seeks an Onboarding Specialist to help patients begin their journey with our program. You will engage patients by phone, introduce them to their Podimetrics SmartMat, complete intake, and guide them through the first successful scan that enables ongoing clinical monitoring.

Working directly with patients, you will educate, motivate, and communicate with compassion to ensure patients understand the program value and feel confident using their device.

Qualifications

• Prior experience in call center, healthcare support, patient engagement, or device sales roles.
• Demonstrated success in telephonic outreach or customer-facing environments.
• Strong verbal communication and interpersonal skills with the ability to explain concepts clearly and empathetically.
• Comfortable navigating cloud-based systems and documentation tools, including Five9 and Google Workspace.
• Highly organized and adaptable with the ability to manage time effectively in a remote setting.

Responsibilities

• Conduct outbound phone calls to patients to introduce the Podimetrics SmartMat program, explain its benefits, and complete intake information.
• Guide patients step-by-step through device setup and the first successful scan, ensuring confidence and readiness to participate in ongoing monitoring.
• Use motivational and educational techniques to encourage engagement and overcome hesitation or objections.
• Maintain ownership of assigned patients until activation is successfully completed.
• Accurately document all interactions and progress in Achilles and Google-based CRM tracking tools.
• Track outreach results, including call attempts, contact rates, and activation outcomes.
• Follow pre-written scripts and prompts while maintaining a natural, empathetic tone.
• Report any technical issues, patient feedback, or barriers to activation to leadership promptly.

Skills

Call center experience

Healthcare support

Patient engagement

Device onboarding

Telephonic outreach

Verbal communication

Cloud-based systems

Five9

Google Workspace

Remote work management

Tools

Five9

Google Workspace

Job description

Podimetrics seeks an Onboarding Specialist to help patients begin their journey with our program. You will engage patients by phone, introduce them to their Podimetrics SmartMat, complete intake, and guide them through the first successful scan that enables ongoing clinical monitoring.

Working directly with patients, you will educate, motivate, and communicate with compassion to ensure patients understand the program value and feel confident using their device.