Remote Onboarding Operations Analyst for Crypto Fintech

Bitso; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Me Time

Stock options

Extended family leave

Health insurance

Wellness platform

Job summary

Bitso is seeking an Onboarding Operations Analyst to support customer registration and onboarding for Bitso Business. You will manage account activations, coordinate with KYB, Compliance, Legal, Fraud, and Tech teams, and implement improvements to scale operations.

You will also assist customers with access issues, 2FA resets, and data updates, delivering proactive insights to streamline processes and enhance the customer experience. Remote-friendly role based in a Mexico City location.

Qualifications

• 2+ years of experience in an Operations Analyst or similar role.
• Experience tracking threads and customer requests via Slack or email.
• Excellent communication skills to manage support meetings with customers when necessary.
• Experience working with cross-functional teams and managing multiple stakeholders.

Responsibilities

• Review and process customer applications for Bitso Business accounts, ensuring all required documents are submitted and validated.
• Identify inefficiencies in the onboarding process and suggest improvements.
• Work with tech teams to automate manual processes for faster customer activation.
• Coordinate with KYB, Compliance, Legal, Fraud, and Tech teams to resolve onboarding issues.
• Provide guidance on documentation requirements and eligibility criteria.
• Track key onboarding metrics such as approval rates, processing times, and bottlenecks.
• Provide insights to improve efficiency and enhance customer experience.
• Proactively identify areas for enhancement and contribute to operational strategies.

Skills

Analytical skills

Communication

Cross-functional teamwork

Attention to detail

Tools

Jira

Zendesk

Slack

Job description

Bitso is seeking an Onboarding Operations Analyst to support customer registration and onboarding for Bitso Business. You will manage account activations, coordinate with KYB, Compliance, Legal, Fraud, and Tech teams, and implement improvements to scale operations.

You will also assist customers with access issues, 2FA resets, and data updates, delivering proactive insights to streamline processes and enhance the customer experience. Remote-friendly role based in a Mexico City location.