Remote Onboarding Engineer: Cloud Deployments

Portnox; Texas; Remoto; USD 110.000 - 160.000; Tempo pieno

Descrizione del lavoro

Portnox is seeking an Onboarding Engineer to lead customer deployments of our cloud-native network access control solutions. You’ll learn the product deeply, understand each customer’s environment, and take implementations from post-sales handoff through production, administrator training, and transition to ongoing support.

You’ll collaborate across networking, identity, and endpoint management, transforming lessons learned into better deployment practices.

Competenze

• Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, and wireless connectivity.
• Experience owning technical implementations or resolving difficult infrastructure problems.
• Ability to drive ramp-up through documentation, hands-on testing, and focused questions.
• Good troubleshooting judgment: test evidence and avoid guesswork.
• Proven ability to lead technical conversations and manage customer expectations.
• Demonstrated organization and ownership across multiple deployments.
• Experience with identity platforms, endpoint management, and certificates is a plus.

Mansioni

• Discovery and planning: understand customer environment, confirm scope, create milestones and acceptance criteria.
• Customer leadership: run technical sessions, explain recommendations, manage blockers and scope changes.
• Implementation: guide wired/wireless deployments including 802.1X, RADIUS, certificates, identity integrations, and access policies.
• Troubleshooting: use logs and packet captures to isolate problems and validate changes.
• Production rollout: plan pilots, phased deployment, validation, and rollback procedures.
• Escalation: coordinate with Support, Engineering, and Product with clear evidence and next steps.
• Training and transition: train administrators, document configuration, and complete handoff.

Conoscenze

Networking basics

Infra problem solving

Independent learning

Troubleshooting judgment

Customer communication

Organization & ownership

Strumenti

Entra ID

Active Directory

Intune

Jamf

Okta

Portnox

Cisco ISE

Aruba ClearPass

Forescout

Microsoft NPS

Descrizione del lavoro

Portnox is seeking an Onboarding Engineer to lead customer deployments of our cloud-native network access control solutions. You’ll learn the product deeply, understand each customer’s environment, and take implementations from post-sales handoff through production, administrator training, and transition to ongoing support.

You’ll collaborate across networking, identity, and endpoint management, transforming lessons learned into better deployment practices.