Onboarding Engineer

Portnox; Texas; Remote; USD 110,000 - 160,000; Full time

Job summary

Portnox is seeking an Onboarding Engineer to lead customer deployments of our cloud-native network access control solutions. You’ll learn the product deeply, understand each customer’s environment, and take implementations from post-sales handoff through production, administrator training, and transition to ongoing support.

You’ll collaborate across networking, identity, and endpoint management, transforming lessons learned into better deployment practices.

Qualifications

• Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, and wireless connectivity.
• Experience owning technical implementations or resolving difficult infrastructure problems.
• Ability to drive ramp-up through documentation, hands-on testing, and focused questions.
• Good troubleshooting judgment: test evidence and avoid guesswork.
• Proven ability to lead technical conversations and manage customer expectations.
• Demonstrated organization and ownership across multiple deployments.
• Experience with identity platforms, endpoint management, and certificates is a plus.

Responsibilities

• Discovery and planning: understand customer environment, confirm scope, create milestones and acceptance criteria.
• Customer leadership: run technical sessions, explain recommendations, manage blockers and scope changes.
• Implementation: guide wired/wireless deployments including 802.1X, RADIUS, certificates, identity integrations, and access policies.
• Troubleshooting: use logs and packet captures to isolate problems and validate changes.
• Production rollout: plan pilots, phased deployment, validation, and rollback procedures.
• Escalation: coordinate with Support, Engineering, and Product with clear evidence and next steps.
• Training and transition: train administrators, document configuration, and complete handoff.

Skills

Networking basics

Infra problem solving

Independent learning

Troubleshooting judgment

Customer communication

Organization & ownership

Tools

Entra ID

Active Directory

Intune

Jamf

Okta

Portnox

Cisco ISE

Aruba ClearPass

Forescout

Microsoft NPS

Job description

You were going to look at it for five minutes. Now you have a test environment, a packet capture, and an unreasonable amount of interest in why it works on one laptop but not the other.

Department: Support

Location: Texas - Remote

Onboarding Engineer

Portnox is hiring an Onboarding Engineer to lead customer deployments of our cloud-native network access control solutions. You’ll learn the product deeply, understand each customer’s environment, and take implementations from the post-sales handoff through production, administrator training, and transition to ongoing support. You’ll work across networking, identity, and endpoint management, and help turn what you learn into better deployment practices.

Key Responsibilities

• Discovery and planning: Understand the customer’s environment, confirm scope and prerequisites, and build a plan with owners, milestones, and acceptance criteria. Some customers arrive without a completed POC; establish what still needs validation.
• Customer leadership: Lead technical working sessions, explain recommendations, and address blockers, scope changes, and unrealistic expectations early.
• Implementation: Guide wired and wireless deployments involving 802.1X, RADIUS, certificates, identity integrations, device compliance, and access policies.
• Troubleshooting: Use logs, packet captures, and controlled testing to isolate problems. “Nothing changed” is useful context. You’ll still check.
• Production rollout: Plan pilots, phased deployment, validation, and rollback procedures with customer teams.
• Escalation and follow-through: Bring Support, Engineering, and Product into issues with clear evidence. Keep customer communication and next steps owned.
• Training and transition: Train administrators, document the deployed configuration, confirm agreed outcomes, and complete the handoff with outstanding work and receiving owners clearly recorded.

Skills, Knowledge, and Expertise

• Technical foundation: Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, and wireless connectivity.
• Relevant experience: Experience owning technical implementations or resolving difficult infrastructure problems. Be able to explain your decisions and results.
• Independent product learning: Prior 802.1X experience isn’t required. Taking responsibility for learning it is. Drive your own ramp-up through documentation, hands-on testing, and focused questions. Identify knowledge gaps and close them without daily assignments.
• Troubleshooting judgment: Test assumptions, follow evidence, and know when to involve others. Bring your observations and what you’ve already tried.
• Customer communication: Lead technical conversations, explain tradeoffs, and stay patient under pressure. Certificates rarely respond to motivational speeches.
• Organization and ownership: Manage several implementations, follow up without reminders, and surface risks while there’s time to act.
• Helpful experience: Identity platforms, endpoint management, and certificates; tools such as Entra ID, Active Directory, Intune, Jamf, or Okta. Experience with Portnox, Cisco ISE, Aruba ClearPass, Forescout, or Microsoft NPS is a bonus.

Why Join Us

• Opportunity to make a significant impact on the operations of the company.
• Collaborative and dynamic work environment with opportunities for professional growth and development.
• Competitive compensation and benefits package.