Remote Omnichannel CX Product Lead

Bazeta

Scottsdale (AZ)

Hybrid

USD 140,000 - 190,000

Full time

6 days ago

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Benefits offered by this job

Competitive compensation

Equity participation

Comprehensive benefits

Job summary

Nextiva is seeking a Senior Principal Product Manager for omnichannel CX to drive strategy for mid-market customer experiences. You will partner with Engineering, Design, Data Science, and GTM teams to deliver AI-powered capabilities and deliver measurable business outcomes across 100–2,500 employee segments and BPO operators.

You will own roadmaps, conduct direct customer engagement, and lead launches with a focus on adoption, analytics, and operational efficiency.

Qualifications

6+ years of SaaS Product Management ownership from strategy to delivery.
Experience serving mid-market, enterprise, or BPO segments in CX workflows.
Translate customer needs into strategy, roadmaps, and measurable outcomes.
Strong customer-facing skills with discovery and validation abilities.
Lead cross-functional teams across Product, Engineering, Design, GTM.

Responsibilities

Own product strategy, roadmap, and business outcomes for mid-market CX solutions.
Engage customers, prospects, and stakeholders to identify market opportunities.
Define investments across omnichannel, shared inboxes, agent workspaces, routing.
Collaborate with Engineering, Data Science, GTM to ship products from concept to launch.
Drive launches and adoption strategies; establish success metrics and KPIs.
Communicate vision and priorities to Sales, Marketing, and Customer Success.