Remote Night Service Desk Technician II (After-Hours)

Ntiva, Inc.; Virginia, Northern (MN, KY); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401k with company match 4%

Life Insurance

Short/Long Disability

HSA/PPO options

Education Reimbursement

Employee Referral Program

Job summary

Ntiva, Inc. is seeking an after-hours Service Desk Technician II to manage client service tickets and escalations in a remote role. You will support a 24/7 environment, participate in the phone queue, and document all actions in ConnectWise Manage.

The position requires strong Windows/macOS expertise, familiarity with virtualization (Hyper-V/VMware), cloud platforms, and network hardware. Travel is infrequent, and a 4-on/3-off schedule applies.

Qualifications

• 2–3 years of Help Desk experience.
• Proficient with Microsoft 365, Google Workspace, Exchange.
• Experience with Hyper-V and VMware.
• Basic cloud platform knowledge and software deployments.
• Familiar with network hardware, RAID/NAS/SAN, and macOS.

Responsibilities

• Manage client service tickets, ensuring timely resolution or proper escalation.
• Assist in the phone queue during high call volume surges.
• Maintain accurate ticket records using service management software.
• Troubleshoot and resolve client issues; perform root-cause analysis.

Skills

Help Desk

Microsoft 365

Google Workspace

Microsoft Exchange

Hyper-V

VMware

Cloud platforms

Networking

RAID/NAS/SAN

macOS

VOIP

iOS/Android

Security best practices

SOPs

Education

Bachelor’s degree or equivalent

Tools

ConnectWise Manage

Job description

Ntiva, Inc. is seeking an after-hours Service Desk Technician II to manage client service tickets and escalations in a remote role. You will support a 24/7 environment, participate in the phone queue, and document all actions in ConnectWise Manage.

The position requires strong Windows/macOS expertise, familiarity with virtualization (Hyper-V/VMware), cloud platforms, and network hardware. Travel is infrequent, and a 4-on/3-off schedule applies.