Remote ND Child Support Case Manager - Enforcement & Support

ND Health and Human Services; North Dakota; Remote; USD 40,000 - 60,000; Full time

Job summary

ND Health and Human Services is seeking a Case Manager to provide case management on an assigned caseload for all child support and medical support services across North Dakota. You will locate noncustodial parents and their employers, enforce obligations, gather information for reviews, reconcile accounts, negotiate payment plans, and document all activities while delivering strong customer service.

The successful candidate will have strong communication, time management, and analytical skills,

Qualifications

• Bachelor’s degree in business/public administration, criminal justice, social work, psychology, or paralegal/legal assistant.
• Or a bachelor’s degree in another field and one year of work experience in related roles.
• Or an associate degree in paralegal/legal assistant with three years of related experience.

Responsibilities

• Case management on an assigned caseload and all child support services for enforcement of child support and medical support.
• Locate absent parents, employers, or assets and enforce obligations.
• Gather information to review child support and medical obligations.
• Reconcile and manage child support accounts; negotiate payment plans.
• Document all case-related activity clearly; provide customer service to the public.

Skills

Case management

Communication

Time management

Analytical thinking

Customer service

Education

Bachelor’s degree in business or public administration, criminal justice, social work, psychology, or paralegal/legal assistant

Associate degree in paralegal/legal assistant

Tools

Word processing

Spreadsheets

Microsoft Office

Job description

ND Health and Human Services is seeking a Case Manager to provide case management on an assigned caseload for all child support and medical support services across North Dakota. You will locate noncustodial parents and their employers, enforce obligations, gather information for reviews, reconcile accounts, negotiate payment plans, and document all activities while delivering strong customer service.

The successful candidate will have strong communication, time management, and analytical skills,