Child Support Case Manager Enforcement Unit

ND Health and Human Services; North Dakota; Remote; USD 40.000 - 60.000; Vollzeit

Zusammenfassung

ND Health and Human Services is seeking a Case Manager to provide case management on an assigned caseload for all child support and medical support services across North Dakota. You will locate noncustodial parents and their employers, enforce obligations, gather information for reviews, reconcile accounts, negotiate payment plans, and document all activities while delivering strong customer service.

The successful candidate will have strong communication, time management, and analytical skills,

Qualifikationen

• Bachelor’s degree in business/public administration, criminal justice, social work, psychology, or paralegal/legal assistant.
• Or a bachelor’s degree in another field and one year of work experience in related roles.
• Or an associate degree in paralegal/legal assistant with three years of related experience.

Aufgaben

• Case management on an assigned caseload and all child support services for enforcement of child support and medical support.
• Locate absent parents, employers, or assets and enforce obligations.
• Gather information to review child support and medical obligations.
• Reconcile and manage child support accounts; negotiate payment plans.
• Document all case-related activity clearly; provide customer service to the public.

Kenntnisse

Case management

Communication

Time management

Analytical thinking

Customer service

Ausbildung

Bachelor’s degree in business or public administration, criminal justice, social work, psychology, or paralegal/legal assistant

Associate degree in paralegal/legal assistant

Tools

Word processing

Spreadsheets

Microsoft Office

Jobbeschreibung

HHS Child Support Enforcement Unit is seeking a Case Manager within North Dakota.

This position provides Case Management on an assigned caseload and includes all child support services for enforcement of child support and medical support. Case management duties include locating absent parents and their employers or assets; enforcement of child support and medical support obligations; gathering information needed to conduct a review of child support and medical support obligations; reconciling and managing child support accounts; negotiating payment plans; completing daily assignments in a timely and accurate manner; carefully documenting all case related activity in the case file; and providing customer service to the public. Must be able to explain complex issues in a way that is easy to understand. General knowledge of the operation of a personal computer, with specific knowledge of work processing and spreadsheet software is needed.

The Expectations Of The Successful Candidate Include

• Strong communication and organization skills
• Excellent time management skills
• Analysis of complex issues
• High level of judgment
• Strong attention to detail

To be considered you are required to have a bachelor's degree in business or public administration, criminal justice, social work, psychology, or paralegal/legal assistant (at the bachelor's degree level).

Or a bachelor's degree in another field and one year of work experience as a collections officer, eligibility worker in a county social service office, law enforcement officer, clerk of court with responsibility related to child support collections, legal assistant that includes conducting research and investigations, or other experience that includes conducting investigations.

Or an associate degree in paralegal/legal assistant and three years of work experience as listed above. Additional child support work experience may substitute for the education. requirement on a year-for-year basis.

Location

This position is remote statewide within North Dakota.

About HHS

ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of wellbeing: physical, economic, and behavioral. The keys to success are the 2800 committed, team members who are guided by a simple but powerful belief: when we lead with light, we create systems and services rooted in hope, clarity, and possibility. Their work is supported with more than $6 billion in funding from nearly 400 different federal, state, and special sources.

To succeed in this role, you must lead with LIGHT - leading with hope, instilling purpose and meaning, galvanizing gratitude, honoring health, and talking, walking and teaching civility, kindness and love for all.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards

The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.

Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.

This employer participates in E-Verify. Please visit the following website for additional information HHS ND Careers E-Verify

For more information about the position or if you need an accommodation, please contact Heidi Ahl-Quanbeck at [e-mail] or at [phone].