Remote Mutual Funds Customer Care Specialist

Thrivent Financial; Northern (KY); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, vision & dental insurance

401(k) matching & pension plan

4 weeks PTO + 12 holidays

Volunteer time off

No nights or weekends

Job summary

Thrivent Financial is seeking an Associate Customer Care Professional for Mutual Funds, with remote work options in the United States. You will handle customer interactions from start to finish, focus on quality over script, and support clients aiming for financial clarity.

Training begins with 12 weeks, then career progression opportunities. Base hourly pay starts at $23.46 with comprehensive benefits and no night shifts.

Qualifications

• High school diploma or equivalent.
• Experience navigating complex customer interactions from support through to resolution.
• Strong written and verbal communication skills.
• Ability to welcome change and contribute to continuous improvement in a fast-paced environment.

Skills

Customer service experience

Communication skills

Problem solving

Adaptability/Change management

Education

High school diploma or equivalent

Post-secondary education preferred

Job description

Thrivent Financial is seeking an Associate Customer Care Professional for Mutual Funds, with remote work options in the United States. You will handle customer interactions from start to finish, focus on quality over script, and support clients aiming for financial clarity.

Training begins with 12 weeks, then career progression opportunities. Base hourly pay starts at $23.46 with comprehensive benefits and no night shifts.