Bilingual Remote Customer Care Specialist

Thrivent Financial; Northern (KY); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical, vision & dental insurance

401(k) matching up to 6% + pension

4 weeks PTO + 12 holidays

Volunteer Time Off (VTO)

No nights or weekends

Competitive onboarding and mentoring

Job summary

Thrivent Financial is seeking a Customer Care Professional to own calls from greeting to resolution, delivering clear, unscripted guidance and solutions. You’ll work with diverse clients, navigating multiple systems while maintaining quality and first-call resolution.

Training and ongoing coaching support your growth within the company. Role emphasizes no weekend shifts, comprehensive benefits, and opportunities to advance into broader financial services knowledge, including products like

Qualifications

• Fluent in English and Spanish with professional communication across channels.
• Experience navigating complex customer interactions from support through resolution.
• Willingness to adapt and contribute to continuous improvement in a fast-paced environment.
• Requires reliable home workspace with wired internet and adequate speeds.

Responsibilities

• Provide a call experience without scripted responses, guiding callers from hello to issue resolution.
• Build rapport with diverse callers and assess situations to present suitable solutions.
• Engage in ongoing coaching and structured career advancement programs to grow within Thrivent.

Skills

Bilingual English/Spanish

Customer service experience

Multisystem navigation

Adaptability

Clear communication

Education

High school diploma or equivalent

Post-secondary education preferred

Job description

Thrivent Financial is seeking a Customer Care Professional to own calls from greeting to resolution, delivering clear, unscripted guidance and solutions. You’ll work with diverse clients, navigating multiple systems while maintaining quality and first-call resolution.

Training and ongoing coaching support your growth within the company. Role emphasizes no weekend shifts, comprehensive benefits, and opportunities to advance into broader financial services knowledge, including products like