Remote Bilingual Customer Care Pro

Thrivent Financial; Minneapolis (MN); Remote; USD 27,000 - 37,000; Full time

Benefits offered by this job

Medical, vision, dental

401(k) matching

Pension plan

4 weeks PTO + 12 holidays

Volunteer time off

No nights or weekends

Remote work options

Job summary

Thrivent Financial in Minneapolis is seeking a bilingual Customer Care Professional to handle inbound calls from start to finish, providing solutions without scripts. You will build rapport, navigate multiple systems, and resolve complex situations with professionalism and discretion.

Training starts soon, with ongoing coaching and clear career progression within Thrivent's client-focused culture. We offer comprehensive benefits, a competitive hourly base, 4 weeks PTO, holidays, and 401(k) with

Qualifications

• High school diploma or equivalent required.
• Bilingual in English and Spanish preferred.
• Experience navigating multiple digital systems and resolving customer issues.

Responsibilities

• Handle inbound customer calls from start to finish without scripts.
• Build rapport, assess needs, and present solutions clearly.
• Navigate multiple systems to resolve issues and document outcomes.

Skills

Fluent English

Fluent Spanish

Strong communication

Multisystem navigation

Problem resolution

Education

High school diploma or equivalent

Post-secondary education preferred

Job description

Thrivent Financial in Minneapolis is seeking a bilingual Customer Care Professional to handle inbound calls from start to finish, providing solutions without scripts. You will build rapport, navigate multiple systems, and resolve complex situations with professionalism and discretion.

Training starts soon, with ongoing coaching and clear career progression within Thrivent's client-focused culture. We offer comprehensive benefits, a competitive hourly base, 4 weeks PTO, holidays, and 401(k) with