Remote MSK Care Navigator — Enrollment & Support

OpenKrill; United States; Remote; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health benefits

Paid time off (PTO)

Fully remote work

Job summary

Protera Health is seeking a Care Navigator to serve as the first point of contact for patients in our virtual musculoskeletal program. You will guide patients from enrollment through completion, coordinating with a multidisciplinary care team to keep appointments and ensure a smooth care journey.

The ideal candidate communicates clearly, builds trust quickly, and thrives in a fast-paced, remote environment focused on outcomes and patient wellbeing.

Qualifications

• Two+ years in a patient-facing or care coordination role.
• Excellent communication with patients and partners.
• Comfortable on phone/video, with structured documentation.
• Organized, able to manage multiple patients and priorities.
• Motivated by metrics and results, with a strong work ethic.

Responsibilities

• Serve as primary contact from enrollment to program completion.
• Coordinate with physicians, therapists, and health coaches; track and complete next steps.
• Help patients schedule and keep appointments; resolve barriers to access.
• Use motivational interviewing to support patient goals and meaningful change.
• Communicate clearly about MSK care, program benefits, and expectations.

Skills

Communication

Organizational skills

Time management

Team collaboration

Self-motivation

Adaptability

Motivated by metrics

Tools

CRM

EHR

Scheduling tools

AI outreach tools

Job description

Protera Health is seeking a Care Navigator to serve as the first point of contact for patients in our virtual musculoskeletal program. You will guide patients from enrollment through completion, coordinating with a multidisciplinary care team to keep appointments and ensure a smooth care journey.

The ideal candidate communicates clearly, builds trust quickly, and thrives in a fast-paced, remote environment focused on outcomes and patient wellbeing.