Remote Mortgage Operations Manager

Mutual of Omaha Mortgage; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Vacation hours accrue per pay period

Paid sick time after 90 days

9 Holidays + floating Cultural Day

Multiple PPO medical plans & HDHP

Dental coverage

Vision coverage

Company paid life insurance

401K with employer match

Free legal services

Employee loan program

100% remote

Job summary

Mutual of Omaha Mortgage is seeking an operations leader for Direct Retail with a focus on delivering an exceptional client experience and applying enterprise guidelines and risk tolerance. The role involves coaching and oversight of processing staff, ongoing performance tracking, and collaboration with the sales team to ensure accurate, timely loan processing.

The ideal candidate has at least 2 years of reverse operations experience and preferably underwriting knowledge, with strong leadership,

Qualifications

• Minimum of 2 years Reverse Operations Experience.
• Underwriting experience is preferred.
• Supervise processing staff, provide guidance, training, and performance evaluations.
• Track performance metrics and generate reports to ensure tasks are completed accurately and within required SLAs.
• Work with the sales team to deliver excellent customer service.
• Review escalations for resolution of complex issues.
• Identify areas for improving process efficiency and recommend improvements.
• Assist the Direct Retail Assistant Operations Manager with onboarding and training team members.
• Understands government, regulatory and Mutual guidelines to ensure all loans meet these standards.
• Ability to work well under pressure with multiple initiatives/deadlines occurring simultaneously.
• Strong leadership, communication and organizational skills.
• Other duties as assigned.

Responsibilities

• Supervise processing staff and provide guidance, training, and performance evaluations.
• Track performance metrics and generate reports to ensure tasks meet SLAs.
• Collaborate with sales to deliver excellent customer service.
• Review escalations for resolution of complex issues.
• Ensure compliance with government, regulatory and Mutual guidelines.

Skills

Reverse operations experience

Leadership

Communication

Organizational skills

Underwriting experience

Job description

Mutual of Omaha Mortgage is seeking an operations leader for Direct Retail with a focus on delivering an exceptional client experience and applying enterprise guidelines and risk tolerance. The role involves coaching and oversight of processing staff, ongoing performance tracking, and collaboration with the sales team to ensure accurate, timely loan processing.

The ideal candidate has at least 2 years of reverse operations experience and preferably underwriting knowledge, with strong leadership,