Mortgage Processing Manager - Reverse

Mutual of Omaha Mortgage; San Diego (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Vacation hours accrual

Paid sick time

9 Holidays + Cultural Day

Medical plans

Vision Coverage

401K with employer match

Additional Benefits

Job summary

Mutual of Omaha Mortgage is seeking an Operations leader for Direct Retail, focusing on delivering an outstanding client experience through strict adherence to enterprise guidelines and risk tolerance frameworks.

Ideal candidates will have at least 2 years in Reverse Operations, under-writing experience preferred, and strong leadership to coach staff, monitor SLAs, and collaborate with the sales team to ensure top-tier service and compliant loan processing.

Qualifications

• Minimum of 2 years Reverse Operations Experience.
• (DE) Underwriting experience is preferred
• Supervise processing staff, provide guidance, training, and performance evaluations
• Track performance metrics and generate reports to ensure tasks are completed accurately and within required SLAs
• Work with the sales team to deliver excellent customer service
• Review escalations for resolution of complex issues
• Identify areas for improving process efficiency and recommend improvements
• Assists the Direct Retail Assistant Operations Manager with onboarding and training team members
• Understands government, regulatory and Mutual guidelines to ensure all loans meet these standards
• Ability to work well under pressure with multiple initiatives/deadlines occurring simultaneously
• Strong leadership, communication and organizational skills
• Other duties as assigned

Responsibilities

• Provide operations leadership and oversight for Direct Retail functions, focusing on client experience through enterprise guidelines and risk tolerance.
• Supervise processing staff, guide training, and evaluate performance.
• Track metrics and generate reports to ensure tasks meet SLAs and quality standards.
• Collaborate with sales to deliver exceptional customer service.
• Review escalations and resolve complex issues.
• Identify and implement process improvements for efficiency.
• Assist with onboarding and training of team members.
• Ensure loans comply with government, regulatory and Mutual guidelines.

Skills

Reverse Operations

Leadership

Customer Service

Job description

Mutual of Omaha is a Fortune 300 Company with an iconic brand and outstanding customer loyalty.

Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees.

Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs.

This position provides operations leadership, coaching, and oversight for functions of the Direct Retail of business, with a focus on managing the client experience through theaccurateapplication of enterprise guidelines and risk tolerance framework.

ESSENTIAL DUTIES AND RESPONSIBILITIES

may include any/allthe following, as assigned. Other duties not listed here may also be assigned:

• Minimum of 2 years Reverse Operations Experience
• (DE) Underwriting experience is preferred
• Supervise processing staff, provide guidance, training, and performance evaluations
• Track performance metrics and generate reportsto ensure tasks are completed accurately and within requires SLAs
• Work with the sales team to deliver excellent customer service
• Review escalations for resolution of complex issues
• Identifyareas for improvingprocessefficiencyand recommendpossible improvements
• Assists the Direct Retail Assistant Operations Manager with onboarding and training team members
• Understands government, regulatory and Mutual guidelines to ensure all loans meet these standards
• Ability to work well under pressurewith multiple initiatives/deadlines occurring simultaneously
• Strong leadership, communicationand organizational skills
• Other duties as assigned

Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include:

• Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service
• Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed
• 9Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
• Multiple PPO Medical Plans, as well as HDHP eligible plan
• Vision Coverage
• Company Paid Life Insurance
• 401K with a generous employer match
• Additional Benefits including – Optional Life, FSA, Pet Insurance etc