Remote Mortgage Operations Leader - Reverse and Retail

Mutual of Omaha Mortgage; San Diego (CA); A distancia; USD 95.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Mutual of Omaha Mortgage is seeking an operations leader to oversee Direct Retail functions, emphasizing client experience through strict adherence to enterprise guidelines and risk tolerance. The role supervises processing staff and partners with sales to deliver outstanding service.

The position requires at least 2 years of reverse operations experience, with underwriting knowledge preferred, and strong leadership, communication, and organization skills to drive efficiency and accuracy across

Formación

• Minimum of 2 years Reverse Operations Experience.
• Underwriting experience is preferred.
• Strong leadership, communication and organizational skills.

Responsabilidades

• Supervise processing staff, provide guidance, training, and performance evaluations.
• Track performance metrics and generate reports to ensure tasks are completed accurately and within required SLAs.
• Work with the sales team to deliver excellent customer service.
• Review escalations for resolution of complex issues.
• Identify areas for improving process efficiency and recommend improvements.
• Assist the Direct Retail Assistant Operations Manager with onboarding and training team members.
• Ensure all loans meet government, regulatory and Mutual guidelines.

Conocimientos

Leadership

Operations management

Reverse mortgage knowledge

Descripción del empleo

Mutual of Omaha Mortgage is seeking an operations leader to oversee Direct Retail functions, emphasizing client experience through strict adherence to enterprise guidelines and risk tolerance. The role supervises processing staff and partners with sales to deliver outstanding service.

The position requires at least 2 years of reverse operations experience, with underwriting knowledge preferred, and strong leadership, communication, and organization skills to drive efficiency and accuracy across