Remote Mortgage Loss Mitigation Liaison I

M&T Bank Corporation; Clanton (AL); On-site; USD 31,147 - 51,894; Full time

Benefits offered by this job

Competitive benefits, including medical and retirement

Paid volunteer time

Job summary

M&T Bank Corporation is looking for a Loss Mitigation Liaison I in Clanton, Alabama. This position acts as the Single Point of Contact for mortgage borrowers to guide them through the loss mitigation and foreclosure processes. Responsibilities include making and receiving calls, answering questions, and collecting financial information while ensuring compliance with regulations.

The ideal candidate will have strong communication and customer service skills, with at least 1 year in collections or customer service. Competitive hourly pay of $22.61 - $37.67 is offered.

Qualifications

• Minimum of 1 year collections or customer service experience.
• Ability to communicate effectively and professionally over the phone.
• Proficiency with word processing and spreadsheet software.

Responsibilities

• Take inbound and make outbound calls to mortgage loan borrowers.
• Answer consumer questions about accounts.
• Communicate foreclosure process and loss mitigation options.

Skills

Communication skills

Customer service skills

Financial information collection

Compliance knowledge

Education

4 years higher education and/or work experience

Tools

Word processing software

Spreadsheet software

Job description

M&T Bank Corporation is looking for a Loss Mitigation Liaison I in Clanton, Alabama. This position acts as the Single Point of Contact for mortgage borrowers to guide them through the loss mitigation and foreclosure processes. Responsibilities include making and receiving calls, answering questions, and collecting financial information while ensuring compliance with regulations.

The ideal candidate will have strong communication and customer service skills, with at least 1 year in collections or customer service. Competitive hourly pay of $22.61 - $37.67 is offered.