Hybrid Loss Mitigation Liaison: Delinquency Solutions

M&T Bank Corporation; New York (NY); Hybrid; USD 31,147 - 51,894; Full time

Benefits offered by this job

Medical benefits

Retirement plan

40 hours paid volunteer time annually

Job summary

M&T Bank Corporation offers a Hybrid Loss Mitigation Liaison position based in Getzville, NY. You will act as a Single Point of Contact for borrowers during the loss mitigation process, assisting them with financial information and explaining options, while adhering to compliance standards.

The ideal candidate will possess strong communication and customer service skills, along with experience in collections. The pay range for this position is $22.61 - $37.67 hourly. Join M&T, a bank dedicated to making a difference in communities.

Qualifications

• Minimum 1 year of collections or customer service experience.
• Ability to communicate effectively and professionally over the phone.
• Proficiency with word processing and spreadsheet software.

Responsibilities

• Act as Single Point of Contact throughout the loss mitigation process.
• Take inbound and make outbound calls to delinquent borrowers.
• Collect financial information and assist with loss mitigation documents.
• Communicate liquidation options and explain the foreclosure process.

Skills

Communication skills

Customer service

Loan servicing knowledge

Proficiency with software

Education

4 years higher education and/or work experience

Bachelor's degree preferred

Job description

M&T Bank Corporation offers a Hybrid Loss Mitigation Liaison position based in Getzville, NY. You will act as a Single Point of Contact for borrowers during the loss mitigation process, assisting them with financial information and explaining options, while adhering to compliance standards.

The ideal candidate will possess strong communication and customer service skills, along with experience in collections. The pay range for this position is $22.61 - $37.67 hourly. Join M&T, a bank dedicated to making a difference in communities.